Another point to consider when purchasing Cisco gear - there is a difference between a "reseller", and an "Authorized Reseller". Without going into specifics, I had experience with a previous customer that purchased Cisco gear from a "reseller" - all
On Thu, Apr 3, 2014 at 1:26 PM, Michael Brown <[email protected]>wrote: > On 14-04-03 12:44 PM, Laurent CARON wrote: > > I bought a C3750G-12S which is now end of sale on cisco website. This > > device is now defective. > > > > Since I bought it from a reseller and not directly from cisco, cisco > > is refusing to take it under warranty and tells me to have the > > reseller take care of it. > > > > The reseller doesnt wan't to hear about this device since it is end of > > sale. > Did you purchase SMARTnet when you bought the device? If you didn't, > you're probably SOL. > > According to cisco website, end of sale means the device is still > > covered for 5 years. > This is not base warranty - this is potential coverage. Base warranty is > 90 days: http://www.cisco.com/go/warranty > > My question is: Is it normal for my supplier to refuse to take it > > under warranty? > See above. > > Is there (from your experience) a chance I might get cisco to deal > > with it ? > Not likely. > > Specific information for this product's EOL is here: > > http://www.cisco.com/c/en/us/products/collateral/switches/catalyst-3750-series-switches/eol_c51-696372.html > > You'll need to have a service contract associated with the device > (SMARTnet). > > Unfortunately for you, from that page: > > End of New Service Attachment Date: January 30, 2014 > "For equipment and software that is not covered by a service-and-support > contract, this is the last date to order a new service-and-support > contract or add the equipment and/or software to an existing > service-and-support contract." > > So if you don't already have SMARTnet, you're probably out of luck. > > M. > > -- > Michael Brown | The true sysadmin does not adjust his behaviour > Systems Administrator | to fit the machine. He adjusts the machine > [email protected] | until it behaves properly. With a hammer, > | if necessary. - Brian > > -- To him who is able to keep you from falling and to present you before his glorious presence without fault and with great joy
