Another point to consider when purchasing Cisco gear - there is a HUGE difference between a "reseller", and an "Authorized Reseller". Without going into specifics, I had experience with a previous customer that purchased Cisco gear from a "reseller" - all refurbished/grey-market that Cisco had as located over in Europe. When the time came, Cisco didn't honor the warranty on the gear. A good "authorized reseller" should help you - not necessarily exchange the unit if you haven't purchased SmartNet, but give you something more than "go call Cisco". Cisco generally takes a dim view of resellers treating it's customers that way. Again, first hand experience...
On Thu, Apr 3, 2014 at 1:46 PM, Steven Fischer <sfischer1...@gmail.com>wrote: > Another point to consider when purchasing Cisco gear - there is a > difference between a "reseller", and an "Authorized Reseller". Without > going into specifics, I had experience with a previous customer that > purchased Cisco gear from a "reseller" - all > > On Thu, Apr 3, 2014 at 1:26 PM, Michael Brown <mich...@supermathie.net>wrote: > >> On 14-04-03 12:44 PM, Laurent CARON wrote: >> > I bought a C3750G-12S which is now end of sale on cisco website. This >> > device is now defective. >> > >> > Since I bought it from a reseller and not directly from cisco, cisco >> > is refusing to take it under warranty and tells me to have the >> > reseller take care of it. >> > >> > The reseller doesnt wan't to hear about this device since it is end of >> > sale. >> Did you purchase SMARTnet when you bought the device? If you didn't, >> you're probably SOL. >> > According to cisco website, end of sale means the device is still >> > covered for 5 years. >> This is not base warranty - this is potential coverage. Base warranty is >> 90 days: http://www.cisco.com/go/warranty >> > My question is: Is it normal for my supplier to refuse to take it >> > under warranty? >> See above. >> > Is there (from your experience) a chance I might get cisco to deal >> > with it ? >> Not likely. >> >> Specific information for this product's EOL is here: >> >> http://www.cisco.com/c/en/us/products/collateral/switches/catalyst-3750-series-switches/eol_c51-696372.html >> >> You'll need to have a service contract associated with the device >> (SMARTnet). >> >> Unfortunately for you, from that page: >> >> End of New Service Attachment Date: January 30, 2014 >> "For equipment and software that is not covered by a service-and-support >> contract, this is the last date to order a new service-and-support >> contract or add the equipment and/or software to an existing >> service-and-support contract." >> >> So if you don't already have SMARTnet, you're probably out of luck. >> >> M. >> >> -- >> Michael Brown | The true sysadmin does not adjust his behaviour >> Systems Administrator | to fit the machine. He adjusts the machine >> mich...@supermathie.net | until it behaves properly. With a hammer, >> | if necessary. - Brian >> >> > > > -- > To him who is able to keep you from falling and to present you before his > glorious presence without fault and with great joy -- To him who is able to keep you from falling and to present you before his glorious presence without fault and with great joy