Maybe, your experience was the pivotal event that became a turning point in their customer service attitudes...
:) Faisal Imtiaz Snappy Internet & Telecom 7266 SW 48 Street Miami, FL 33155 Tel: 305 663 5518 x 232 Help-desk: (305)663-5518 Option 2 or Email: supp...@snappytelecom.net ----- Original Message ----- > From: "Kenneth McRae" <kenneth.mc...@me.com> > To: "Faisal Imtiaz" <fai...@snappytelecom.net> > Cc: "Rodrigo 1telecom" <rodr...@1telecom.com.br>, "NANOG" <nanog@nanog.org> > Sent: Saturday, February 7, 2015 4:24:18 PM > Subject: Re: Low cost WDM gear > Point taken on the specs.. Still doesn't excuse poor customer service and > tech support. I never expect to be told that no refund will be issued when I > am dissatisfied with the product. A request for RMA because something is not > working as expected should not have to be escalated to the President of the > company. > Other than that I am sure FiberStore is a great company :-) > On Feb 07, 2015, at 01:17 PM, Faisal Imtiaz <fai...@snappytelecom.net> wrote: > > My point is...... > > > ... The thing to rely on is/are the Specs. > > > If the Specs are right or specs are wrong, that is what determines the > > product's mfg shortcoming (defect). > > > Mfg. Engineers are people, just like you and me.... and people can make > > mistakes... > > > Being an Engineer, when I ask someone to do the design work, I ask them to > > explain it, and this way I double check their work.... Yes Mfg. Engineers > > are known to F***up too. > > > While it is expected to be disappointed when something does not work.. and > > having a bad taste for dealing with that mfg, claiming that all of that mfg > > products are bad is a whole different issue. > > > I deal with FiberStore, my experience have been very different, when stuff > > purchased from them, did not meet the specs, they took it back no questions > > asked. > > > Regards. > > > Faisal Imtiaz > > > Snappy Internet & Telecom > > > 7266 SW 48 Street > > > Miami, FL 33155 > > > Tel: 305 663 5518 x 232 > > > Help-desk: (305)663-5518 Option 2 or Email: supp...@snappytelecom.net > > > ----- Original Message ----- > > > > From: "Kenneth McRae" <kenneth.mc...@me.com> > > > > > > To: "Faisal Imtiaz" <fai...@snappytelecom.net> > > > > > > Cc: "Rodrigo 1telecom" <rodr...@1telecom.com.br>, "NANOG" > > > <nanog@nanog.org> > > > > > > Sent: Saturday, February 7, 2015 4:01:29 PM > > > > > > Subject: Re: Low cost WDM gear > > > > > > That's true up to a point. Specs are only as good as the entity providing > > > the > > > data. I can tell you a few stories about specs and some MAJOR fails by a > > > major network equipment manufacturer failing to meet advertised specs. > > > When > > > you engage the engineering folks to assist in a build, they should know > > > the > > > true specs of their gear better than anyone else. If they say for a > > > certain > > > distance that A+B will work, then that is exactly what I expect. > > > > > > That is pretty basic. > > > > > > On Feb 07, 2015, at 12:56 PM, Faisal Imtiaz <fai...@snappytelecom.net> > > > wrote: > > > > > > > More power to you .... > > > > > > > > > > I always get a chuckle out of statements such as ... "Compared > > > > FiberStore > > > > to > > > > another Vendor"... > > > > > > > > > > It was pointed out to me long time ago.... when someone said.. "My > > > > Chevy > > > > is > > > > better than a Ford".... > > > > > > > > > > Someone pointed out, hey, which Chevy ? the Chevette ? or the Corvette > > > > ? > > > > and > > > > Which Ford the Fiesta or Mustang ? > > > > > > > > > > Every mfg. has a lots and lots of products, and they are always getting > > > > improved... > > > > > > > > > > One has to pay attention to the specs.. even the same model products at > > > > different times don't have the same specs ! > > > > > > > > > > :) > > > > > > > > > > Faisal Imtiaz > > > > > > > > > > Snappy Internet & Telecom > > > > > > > > > > 7266 SW 48 Street > > > > > > > > > > Miami, FL 33155 > > > > > > > > > > Tel: 305 663 5518 x 232 > > > > > > > > > > Help-desk: (305)663-5518 Option 2 or Email: supp...@snappytelecom.net > > > > > > > > > > ----- Original Message ----- > > > > > > > > > > > From: "Kenneth McRae" <kenneth.mc...@me.com> > > > > > > > > > > > > > > > To: "Faisal Imtiaz" <fai...@snappytelecom.net> > > > > > > > > > > > > > > > Cc: "Rodrigo 1telecom" <rodr...@1telecom.com.br>, "NANOG" > > > > > <nanog@nanog.org> > > > > > > > > > > > > > > > Sent: Saturday, February 7, 2015 3:49:16 PM > > > > > > > > > > > > > > > Subject: Re: Low cost WDM gear > > > > > > > > > > > > > > > That's why I engage the engineering resources on their end to make > > > > > sure > > > > > the > > > > > chosen candidate will support the use case. I have now performed an > > > > > A/B > > > > > comparison and the FiberStore gear is inferior. Excessive loss on the > > > > > mux > > > > > and optics. > > > > > > > > > > > > > > > On Feb 07, 2015, at 12:44 PM, Faisal Imtiaz > > > > > <fai...@snappytelecom.net> > > > > > wrote: > > > > > > > > > > > > > > > > If you pay close attention to the Spec Sheets, on power output, > > > > > > insertion > > > > > > loss, sensitivity, and do the proper calculation for your link, > > > > > > then > > > > > > using > > > > > > anyone's products, passive or active will work unless the devices > > > > > > do > > > > > > not > > > > > > meet specified specs. > > > > > > > > > > > > > > > > > > > > > If you don't do your homework, cals on the design, loss, and just > > > > > > buy > > > > > > stuff > > > > > > based on whatever, then it does not matter who the mfg. is, you are > > > > > > very > > > > > > very likely to be surprised in a bad way. > > > > > > > > > > > > > > > > > > > > > :) > > > > > > > > > > > > > > > > > > > > > Faisal Imtiaz > > > > > > > > > > > > > > > > > > > > > Snappy Internet & Telecom > > > > > > > > > > > > > > > > > > > > > ----- Original Message ----- > > > > > > > > > > > > > > > > > > > > > > From: "Rodrigo 1telecom" < rodr...@1telecom.com.br > > > > > > > > > > > > > > > > > > > > > > > > > > > > > To: "Kenneth McRae" < kenneth.mc...@me.com > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Cc: "NANOG" < nanog@nanog.org > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sent: Saturday, February 7, 2015 3:24:43 PM > > > > > > > > > > > > > > > > > > > > > > > > > > > > Subject: Re: Low cost WDM gear > > > > > > > > > > > > > > > > > > > > > > > > > > > > What others vendors do you using? Here in Brazil only PADTEC have > > > > > > > this > > > > > > > > > > > > > > > > > > > > > > > > > > > > passive solution... Some days ago Digitel contact me to show your > > > > > > > multiplex > > > > > > > > > > > > > > > > > > > > > > > > > > > > solution... Is a active solution... > > > > > > > > > > > > > > > > > > > > > > > > > > > > We import this from fiberstore, but i don't know others vendors > > > > > > > to > > > > > > > buy > > > > > > > 10G > > > > > > > > > > > > > > > > > > > > > > > > > > > > sfp+ cwdm and this mux/demux... > > > > > > > > > > > > > > > > > > > > > > > > > > > > Enviado via iPhone > > > > > > > > > > > > > > > > > > > > > > > > > > > > Grupo Connectoway > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Em 07/02/2015, às 16:04, Kenneth McRae < kenneth.mc...@me.com > > > > > > > > > escreveu: > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Hi Enviado, > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > I cannot recommend FiberStore as I had a bad experience with > > > > > > > > them. > > > > > > > > I > > > > > > > > > > > > > > > > > > > > > > > > > > > > > needed to cover only 3km from A to B side. When using 10km > > > > > > > > optics, > > > > > > > > I > > > > > > > > saw > > > > > > > > > > > > > > > > > > > > > > > > > > > > > a loss of over 5db with their passive mux inserted into the > > > > > > > > path > > > > > > > > which > > > > > > > > > > > > > > > > > > > > > > > > > > > > > created a total loss of over -20db which is outside of the > > > > > > > > tolerances > > > > > > > > for > > > > > > > > > > > > > > > > > > > > > > > > > > > > > our equipment with 10km SFP+. Using another vendors low > > > > > > > > insertion > > > > > > > > loss > > > > > > > > > > > > > > > > > > > > > > > > > > > > > mux corrected our issue. I am sure if you are using an 80km > > > > > > > > optic, > > > > > > > > you > > > > > > > > > > > > > > > > > > > > > > > > > > > > > may be able to tolerate a higher insertion loss to cover < > > > > > > > > 60km. > > > > > > > > I > > > > > > > > also > > > > > > > > > > > > > > > > > > > > > > > > > > > > > notice that their CDWM optics averaged about 3db less in power > > > > > > > > output > > > > > > > > when > > > > > > > > > > > > > > > > > > > > > > > > > > > > > compared to other vendors. > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Thanks > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Kenneth > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >> On Feb 07, 2015, at 10:33 AM, Rodrigo 1telecom < > > > > > > > >> rodr...@1telecom.com.br > > > > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >> wrote: > > > > > > > > > > > > > > > > > > > > > > > > > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >> Hi kenneth... which the distance do you have from side A to > > > > > > > >> side > > > > > > > >> B > > > > > > > >> when > > > > > > > > > > > > > > > > > > > > > > > > > > > > >> you using passive solutions from fiberstore( mux and demux)? > > > > > > > > > > > > > > > > > > > > > > > > > > > > >> I buy this mux and demux(4 channels single fiber) and only > > > > > > > >> make > > > > > > > >> a > > > > > > > >> test > > > > > > > > > > > > > > > > > > > > > > > > > > > > >> about 60km( mux side A and demux on side B) with sfp+10gb for > > > > > > > >> 80km... > > > > > > > >> ( > > > > > > > > > > > > > > > > > > > > > > > > > > > > >> only see ddm on my ex3300( about -19db for 60km). Test switch > > > > > > > >> access > > > > > > > >> with > > > > > > > > > > > > > > > > > > > > > > > > > > > > >> ssh and pinging tests... > > > > > > > > > > > > > > > > > > > > > > > > > > > > >> What kind os issue do you have? For distances less than 60km > > > > > > > >> is > > > > > > > >> this > > > > > > > > > > > > > > > > > > > > > > > > > > > > >> solution good? > > > > > > > > > > > > > > > > > > > > > > > > > > > > >> Thanks!!! > > > > > > > > > > > > > > > > > > > > > > > > > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > >> Enviado via iPhone > > > > > > > > > > > > > > > > > > > > > > > > > > > > >> Grupo Connectoway > > > > > > > > > > > > > > > > > > > > > > > > > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> Em 07/02/2015, às 14:55, Kenneth McRae < kenneth.mc...@me.com > > > > > > > >>> > > > > > > > > >>> escreveu: > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> Mike, > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> I just replaced a bunch of FiberStore WDM passive muxes with > > > > > > > >>> OSI > > > > > > > >>> Hardware > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> equipment. The FiberStore gear was a huge disappointment > > > > > > > >>> (excessive > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> loss, poor technical support, refusal to issue refund without > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> threatening legal action, etc.). I have had good results from > > > > > > > >>> the > > > > > > > >>> OSI > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> equipment so far. I run passive muxes for CWDM (8 - 16 > > > > > > > >>> channels). > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> On Feb 07, 2015, at 09:51 AM, Manuel Marín < > > > > > > > >>> m...@transtelco.net > > > > > > > >>> > > > > > > > > >>> wrote: > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> Hi Mike > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> I can recommend a couple of vendors that provide cost > > > > > > > >>> effective > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> solutions. > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> Ekinops & Packetlight. > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> On Saturday, February 7, 2015, Mike Hammett < > > > > > > > >>> na...@ics-il.net > > > > > > > >>> > > > > > > > > >>> wrote: > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> I know there are various Asian vendors for low cost (less > > > > > > > >>> than > > > > > > > >>> $500) > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> muxes > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> to throw 16 or however many colors onto a strand. However, > > > > > > > >>> they > > > > > > > >>> don't > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> work > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> so well when you don't control the optics used on both sides > > > > > > > >>> (therefore > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> must use standard wavelengths), obviously only do a handful > > > > > > > >>> of > > > > > > > >>> channels > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> and > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> have a distance limitation. > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> What solutions are out there that don't cost an arm and a > > > > > > > >>> leg? > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> ----- > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> Mike Hammett > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> Intelligent Computing Solutions > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> http://www.ics-il.com > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> -- > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> TRANSTELCO| Manuel Marin | VP Engineering | US: *+1 > > > > > > > >>> 915-217-2232* > > > > > > > >>> | > > > > > > > >>> MX: > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> *+52 > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> 656-257-1109* > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> CONFIDENTIALITY NOTICE: This communication is intended only > > > > > > > >>> for > > > > > > > >>> the > > > > > > > >>> use > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> of the individual or entity to which it is addressed and may > > > > > > > >>> contain > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> information that is privileged, confidential, and exempt from > > > > > > > >>> disclosure > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> under applicable law. If you are not the intended recipient > > > > > > > >>> of > > > > > > > >>> this > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> information, you are notified that any use, dissemination, > > > > > > > >>> distribution, > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> or > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> copying of the communication is strictly prohibited. > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> AVISO DE CONFIDENCIALIDAD: Esta comunicación es sólo para el > > > > > > > >>> uso > > > > > > > >>> de > > > > > > > >>> la > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> persona o entidad a la que se dirige y puede contener > > > > > > > >>> información > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> privilegiada, confidencial y exenta de divulgación bajo la > > > > > > > >>> legislación > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> aplicable. Si no es el destinatario de esta información, se > > > > > > > >>> le > > > > > > > >>> notifica > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> que > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> cualquier uso, difusión, distribución o copia de la > > > > > > > >>> comunicación > > > > > > > >>> está > > > > > > > > > > > > > > > > > > > > > > > > > > > > >>> estrictamente prohibido. > > > > > > > > > > > > > > > > > > > > >