Raymond,
They provided a "simple sorry":
"We apologise for any inconvenience caused by the service disruption."
It doesn't get much more simple than that.
-mel beckman
> On Jun 14, 2015, at 2:21 PM, Raymond Dijkxhoorn <[email protected]>
> wrote:
>
> Hai!
>
> Mark, mistakes and oopses happen. No problem at all. I understand that
> completely. There is human faillure and this happenes.
>
> A simple 'sorry' would have done. Yet their whole message tells 'they did ok'
> In my very limited view they did NOT ok. Did i misread?
>
> I am also very much looking how level3 is going to prevent things like this.
> But out of own experience they will not. We have seen before that they
> implemented filtering based on customer lists. But not a per customer filter.
> They did this globally. So any l3 customer can announce routes of another l3
> customer. While this can be changed this outage tells there is certainly room
> for improvements.
>
> I hope people will learn from what happened and implement proper filtering.
> Thats even more important then a message from a operator that didnt even
> understand fully what they caused to the internet globally.
>
> Thanks,
> Raymond Dijkxhoorn
>
>> Op 14 jun. 2015 om 23:04 heeft Mark Tinka <[email protected]> het
>> volgende geschreven:
>>
>>
>>
>>> On 14/Jun/15 22:55, Raymond Dijkxhoorn wrote:
>>> Hai!
>>>
>>> Wouw! This is what they came up with?!
>>>
>>> Hopefully Level3 will take appropriate measures. Its amazing. Really.
>>>
>>> 'Some internationally routes'
>>>
>>> Have they any idea what they did at all?
>>>
>>> Its amazing that with parties like that the internet still works as is <tm>
>>> ...
>>
>> I wouldn't be as hard. Stuff happens - and as they said, during a
>> maintenance activity, they boo-boo'ed.
>>
>> Are Level(3) going to own up and say they should have had filters in
>> place? I certainly hope they do.
>>
>> But more importantly, are Level(3) going to implement the filters
>> against TM's circuit? Are they going to run around the network looking
>> for any additional customer circuits that need plugging? That's my
>> concern...
>>
>> Mark.
