> On Jan 16, 2019, at 08:52, Colton Conor <colton.co...@gmail.com> wrote: > > As an internet service provider with many small business and residential > customers, our most common tech support calls are speed related. Customers > complaining on slow speeds, slowdowns, etc. > > We have a SNMP and ping monitoring platform today, but that mainly tells us > up-time and if data is flowing across the interface. We can of course see the > link speed, but customer call in saying the are not getting that speed. > > We are looking for a way to remotely test customers internet connections > besides telling the customer to go to speedtest.net, or worse sending a tech > out with a laptop to do the same thing.
So one of the properties of customer experience of internet performance is that their first hop is not going to be exposed in testing from the CPE. This is one of the enduring motivations of internet speed tests run inside clients. Setting aside claims about buffer bloat. Radio interfaces can have dramatic impact on the first hop latency that propagate to everything upstream. > > What opensource and commercial options are out there? >
