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-------- BASELINE BRIEFING --------
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A weekly digest of original case histories, commentary and
tools to help CIOs, CTOs, and technology project leaders
deploy complex new information systems.
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In This Edition
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December 28, 2004
-- TOPLINE: Triumphs & Trip-Ups In 2004
-- CASE DISSECTION: The Good, the Bad, the Guilty
-- COMMUNITY: Your Best Customer Is On Line 1
-- DOSSIER: Avaya: Phone Pedigree
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TOPLINE: Triumphs & Trip-Ups In 2004
Here's a look at the winning and losing technology projects
of 2004. Toyota, Ameritrade and Wal-Mart are among the
winners. Losers: Wal-Mart suppliers, Wells Fargo and Ford.
http://ct.enews.baselinemag.com/rd/cts?d=189-181-1-15-131850-19834-0-0-0-1
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CASE DISSECTION: The Good, the Bad, the Guilty
A gallery of corporate technologists accused of breaking
into other companies' systems, in search of trade secrets.
http://ct.enews.baselinemag.com/rd/cts?d=189-181-1-15-131850-19837-0-0-0-1
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COMMUNITY: Your Best Customer Is On Line 1
Is your call center ringing up sales--or is it making
customers want to wring your neck? The difference could lie
in the software that routes and manages incoming phone
calls.
http://ct.enews.baselinemag.com/rd/cts?d=189-181-1-15-131850-19840-0-0-0-1
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DOSSIER: Avaya: Phone Pedigree
Avaya customers swear by the reliability and sophistication
of its call-center software. But not everyone is eager to
run an all-Avaya environment.
http://ct.enews.baselinemag.com/rd/cts?d=189-181-1-15-131850-19843-0-0-0-1
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