First, thanks to Ron, Bill, and Jim for the feedback.  I'll address
Bill's specifically here.

> From: William Wake [mailto:[EMAIL PROTECTED]
> Sent: December 29, 2004 11:27 PM
> 
> On Wed, 29 Dec 2004 12:33:30 -0500, Thomas Robbs
> <[EMAIL PROTECTED]> wrote:
> > > Well, in the case at hand, the customer proxy was bundling things
that
> > > would be better left unbundled. ("I won't release unless I get all
> > > this stuff: they're all equally important.")
> >
> > How/When were you able to determine that the "things" would be
better
> > left unbundled?
> 
> In the case I mentioned in the article, some features were needed
> because of a regulatory deadline, others were "just" good ideas. It
> was an easy call to me: why risk making the regulatory part late?

My bad.  That was obvious to me, but I wanted to dig further to see if
there were any common signs that things would be better left unbundled.
As you mentioned, your scenario had more obvious signs.

> > Sometimes I do not.  This seems to be more apparent in product-based
> > development, i.e. say Microsoft releasing a new version of Office -
they
> > don't actually release until it's "complete" (settle down with the
> > tomatoes, I'm just using an arbitrary example :)
> >
> > How would you explain the benefits of unbundling to the Customer in
that
> > context?
> 
> There's complete and there's complete. "Joel on Software" has a nice
> article about all the features they wanted to squeeze into Excel, but
> went back later & realizing they were mostly dogs. (Sorry, can't find
> a link.)
> 
> But let's say we think Office has new, good things to add. I think
> they're making conscious decisions about what to bundle or not. (They
> make these decisions both sequentially - for a product over time - and
> as a block - what goes in the Office bundle.)

Product "Road-maps" aside, how would you work with a product-based
customer that is without a hard and fast road-map?  To me, it is not
necessarily that uncommon for a product-based company working in a world
of changing requirements (external and internal) to not have a product
road-map passed the current release.  More common is a dot on the
horizon which is the overall "vision" for the product, but I find that
the placement of that "dot" will vary as feedback is received on the
last release and thus the road-map will only become visible by driving
through the fog.

I like the idea of trying internal "betas", but this is not always
feasible for employees.  Perhaps the software is boring or not
applicable for internal use.  I have had experience working for these
types of software companies -- I looked forward to getting home to use /
work on other software. :)  Examples can be found in most back-end
enterprise systems.

Thanks again for the feedback.

Cheers and Happy New Year,

Tom



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