I have never dealt with R Weisling directly, but I do enjoy the Nixie group he started. 

The one thing that confuses me:  if Ray lost all his customer data, but still had access to the Nixie group he started, couldn't he have recreated the database by posting on the list?  Couldn't he have responded directly to the customers he accepted payment from who were requesting product or refund from him on the list?  I know firsthand that it's not fun getting burned.  How about a 3rd party escrow as a solution?  I think this is done for things like transferring domain names and such. Funds are held in a 3rd party account until all conditions of the deal are satisfied.   Just a thought.

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