Let me start out by saying, I don't like posting negative information as I've found everyone here to be awesome and helpful. After trying for the better part of a month to get my issue resolved *PRIVATELY, *I feel I need to share with the group.
Approximately, 4 years ago I ordered and built the Nocrotec IN-18 Blue Dream and it's performed flawlessly until recently. I noticed the lower NE-2 neons (wired in series) in the colon towers were intermittently lighting when displaying the *TIME* only. All other functions such as displaying date, and in Service Mode the lower NE-2's work just fine. Additionally, I checked wiring and all connections etc. and everything is OK. So I reached out to Dieter no less than 4 times asking for advice and got *NO RESPONSE. *It wasn't until I emailed Claus Urbach, (the site that sells the IN-18 Blue Dream Kit) that I got a lukewarm excuse filled reply which was to replace the colon towers. If the NE-2's were bad, why do they work in Service Mode and when displaying date? I continued to reach out to Dieter for help, and was ignored. Dieter keeps using the excuse (thru Claus Urbach) there's something wrong with my email (trust me there's not) and pushes the blame on me. So here I am, a clock with issues, and no support. Claus has been great, but told me there's nothing more he can do. I noticed Dieter has pulled the links on his site and Claus doesn't have the kit listed anymore so who knows what the situation is? For those of you who were considering purchasing the IN-18 Blue Dream I would highly advise you don't due to poor customer service. It's a shame, because it's a really nice clock. Dieter, ball is in your court, I know you read this site, I await your reply. -- You received this message because you are subscribed to the Google Groups "neonixie-l" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send an email to [email protected]. To view this discussion on the web, visit https://groups.google.com/d/msgid/neonixie-l/508dd8d2-0818-4ef1-aea9-de6b020647e5%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
