One more message to delete!
----- Original Message -----
From: Greg P
To: neonixie-l
Sent: Saturday, January 14, 2017 5:36 PM
Subject: Re: [neonixie-l] Nocrotec IN-18 Blue Dream.....Poor Customer Service
Dieter,
I beg to differ. I'm not going to argue with you in a public forum. I tried
to communicate privately. There's nothing wrong with my email.
On Saturday, January 14, 2017 at 11:09:55 AM UTC-5, Nocrotec wrote:
Hi to all,
These are all lies.
I answered all his e-mails, but he always told my partner that I did not
respond.
Ther is nothing more to say.
All the best
Dieter
----- Original Message -----
From: Greg P
To: neonixie-l
Sent: Saturday, January 14, 2017 4:28 PM
Subject: [neonixie-l] Nocrotec IN-18 Blue Dream.....Poor Customer Service
Let me start out by saying, I don't like posting negative information as
I've found everyone here to be awesome and helpful. After trying for the
better part of a month to get my issue resolved PRIVATELY, I feel I need to
share with the group.
Approximately, 4 years ago I ordered and built the Nocrotec IN-18 Blue
Dream and it's performed flawlessly until recently. I noticed the lower NE-2
neons (wired in series) in the colon towers were intermittently lighting when
displaying the TIME only. All other functions such as displaying date, and in
Service Mode the lower NE-2's work just fine. Additionally, I checked wiring
and all connections etc. and everything is OK.
So I reached out to Dieter no less than 4 times asking for advice and got
NO RESPONSE. It wasn't until I emailed Claus Urbach, (the site that sells the
IN-18 Blue Dream Kit) that I got a lukewarm excuse filled reply which was to
replace the colon towers. If the NE-2's were bad, why do they work in Service
Mode and when displaying date?
I continued to reach out to Dieter for help, and was ignored. Dieter
keeps using the excuse (thru Claus Urbach) there's something wrong with my
email (trust me there's not) and pushes the blame on me.
So here I am, a clock with issues, and no support. Claus has been great,
but told me there's nothing more he can do. I noticed Dieter has pulled the
links on his site and Claus doesn't have the kit listed anymore so who knows
what the situation is?
For those of you who were considering purchasing the IN-18 Blue Dream I
would highly advise you don't due to poor customer service. It's a shame,
because it's a really nice clock.
Dieter, ball is in your court, I know you read this site, I await your
reply.
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