I checked my datasheet, and confirmed neon bulbs have an average rated 
lifespan of 25,000 hours at recommended current. This is about 3 years of 
continuous operation, so it seems very plausible to me that if an NE-2 bulb 
dies after 3-4 years, it's normal.

The lifetime is a statistical average; some bulbs will last longer, and 
some shorter. My 'big clock' has 304 NE-2 bulbs, and after nearly 4 years 
of operation I've had one premature bulb failure (in this clock, bulbs are 
'on' for a maximum of 1.3 hours/day which equates to 50 year lifespan on 
average). There's nothing wrong with the design or manufacture of this 
clock; it's just an oddball lamp that failed.

In a different clock, I've also had an NE-2 fail after about 3 years. This 
bulb is always on, so I'd say it failed as expected.

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