Hello Andrew
On 01-Nov-99, you wrote:
>
> ----- Original Message -----
> From: chris <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: 01 November 1999 02:47
> Subject: [netconnect] Re: (Fwd) Re: Re: V3 Problems
>
>> It's apparent now that Active didn't make any Quality Control checks on
> the
>> discs when they came back from duplication, which is quite disturbing.
>> Just because it says "NetConnect" on the label doesn't mean that's what
>> is on the disc....anything could have been on those discs.....viruses,
>> porn etc....all sorts of unsavoury things. ;-)
>>
>> I do hope Active will replace the defective discs, after all the CD is a
>> useful backup if you suffer a hard drive crash.
>
> The critical components on the CD work perfectly, and V3 is past the
> version on the CD anyway. Being able to restore Genesis and mFTP is all
> you'd need to access V3Pre5 and WebVision anyway.
>
> I'd been using NC1.1 until now (2 years and 4 months!), and the NC1.1 CD
> was only used once, the day I got it. Within weeks, every component on the
> disk was obsolete. THIS is what I love about NetConnect as a concept. It's
> not just rare, but basically unheard of, for software to get free updates
> after release, regardless of the state.
>
> Totty <8^)
>
I agree with you, the support shown now is excellent but that's not the
point. The idea of buying the CD is you get the product (I really miss the
glossy boxes and printed manuals) ready to use. Otherwise we might as well
get a demo of Genesis on every AF and AA CD and download the rest; forget
about a phisical product all together. I assume NC1 worked okay for you
so when you got NC3 you knew what you were doing. Mr Fred Bloggs who's
decided to take a timid step into the realms of the online world isn't
going to know whats happening when he clicks on the voyager button and his
system crashes. Let allown, then having to sort out his E-mail account,
sign up to the support list, and be told "all you have to do is FTP the
programs off the vapor site".
I'm not trying to have such a go as it sounds; I think the current support
and work b\eing done to resolve the problem is great; but the CD is
dissappointing and could cause some people major problems. As Chris said,
it would be nice if we could have a working replacement CD.
Regards
--
Marv.
[EMAIL PROTECTED]
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