Dear Chris,

At 23:35 31/01/00 +0000, Chris wrote:
>
>Yeah. Shall I tell you a story? :)
>
>Since then, due to very little time (my MSc course is incredibly intense -
>far far more than I thought it would be - and I'm also getting used to this
>new city - and learning German and Italian at the same time) I simply
>decided to sit back and get on with my course. Hell, if I fail this
>course...well...I don't want to think about that. I have to pass, period.
>
There is no way that anyone buying PC or even Mac software has the same
immediate responses that you were able to give to Netconnect support. It
feel s like the old corner shop approach, where the produce is not 100%,
but the service is with a smile and a helpful comment. We live in an age
where this approach is rejected as amateurish, but I far prefer it to the
"take it or leave it, or we'll rip you off for more" attitude that seems to
more generally prevail. 

As a teacher on an M.Sc. course, my immediate reaction was: "We won't be
getting the same level of response from Chris, then". They are always very
intense. May I wish you, "Good Luck and Keep up the concentration on the
course and ignore the rude comments".

David F.





*** Dr David Fulford, Energy Group, Department of Engineering  ***
***      The University of Reading, Whiteknights,              ***
***    Reading RG6 6AY, UK      Tel: +44-(0)118-931 8563,      ***
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