Date: Thu, 19 Jul 2001 13:50:29-0400
From: <[EMAIL PROTECTED]>
Subject: Re: Re
On Thu, 19 Jul 2001 09:29:33 -0500, John Oram <[EMAIL PROTECTED]> wrote:
> Sam:
> Simple Solution for Uncle Dave: He should have learned by now to
> withhold some features for registered users only of his applications.
If the "off-the-shelf" shareware version won't even work as it should,
then Uncle Dave has to fix the bugs in order to get me to register it.
My "one off" unregistered version of NetMail Pro does not have any of
the features that the registered users have. BTW, as I have already
mentioned previously, I am going to register NetMail Pro because
Uncle Dave has fixed it for me.
<snip>
> The point I am attempting to make is, Uncle Dave is failing to serve and
> maintain his existing registered customer base by not providing them
> with the "latest & greatest" enhancements - which he can decide to
> charge an additional fee or maintain his original marketing philosophy
> of one payment and free upgrades.
Uncle Dave's "one off" versions of Nettamer and NetMail Pro that he sent
to me are not product enhancements. They are only bug fixes to deal
with a certain idiosyncracy of my ISP. The "one-off" versions do not
provide for any other bug fixes. The "off-the-shelf" versions will
work just the same as my "one off" versions with a "normal" ISP. Anyone
who has a problem like mine with an "off-the-shelf-version" could
probably receive from Uncle Dave a free "one off" version if he would just
write to Uncle Dave and give a description of the problem. The very same
"one off" version that works for me might also work for anyone else whose
ISP has the same peculiarity as mine. Perhaps Uncle Dave is curious
enough to want to know if any other ISPs have this same peculiarity. For
such a reason as this he might be holding off in uploading the "one off"
version as an available download choice. Maybe he plans on putting up a
notice on his web site advising users to download the "one off" version
if they use any of the following ISPs: etc, or to try the "one off"
version if they have problems with smtp with the "standard" version.
> The problems I see as a software developer are, Uncle Dave has installed
> a lot of "trick fixes" for a lot of folks like you, Sam. And the larger
> population of registered users is still awaiting a whole lot of basic
> bug fixes. When inside some of those "trick fixes" sent to a few
> individual users are the basic bug fixes that the registered users are
> looking for.
Perhaps the "trick fixes" are just fixes for dealing with the
peculiarities of certain protocols running on some ISPs. I don't know
of any "trick fixes" incorporating a general product enhancement
consisting also of bug fixes that could be useful also for everyone
else.
> If you don't see my side of this coin, then we can choose to have a
> respectful disagreement of opinions as we have in the past on other
> issues.
If we can determine that some of the "trick fixes" sent to certain
individuals consist also of a general product enhancement, then we can
find much room for agreement on this issue. If we are talking only about
a "trick fix" to solve connection problems with a peculiar ISP, then this
is not a general product enhancemnent that would be useful to people
dealing with a "normal" ISP. For use with a "normal" ISP, the
"off-the-shelf" versions are at least equal to the "one off" versions
that I have.
Regards,
Sam Heywood
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