I have provided worldwide support (by phone) for my previous employer on
mainframes. I do know what the other side is like and what it takes to
provide good support, its not easy.
Regards, Rod
----- Original Message -----
From: "Romanator" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Saturday, October 14, 2000 11:51 PM
Subject: Re: [newbie] Mandrake supportI
> Larry Marshall wrote:
> >
> > > I am registered, and they have not responded to a request for
assistance.
> >
> > Oh...then I misunderstood you Rod. Sorry. I wonder what would happen
if
> > you contacted Mandrake in France since they've said they have moved
> > support to there.
> >
> > I only used Mandrake support once..when I purchased 7.0 and one of the
> > disks was bad. I had a new one within a few days as they sent it
priority
> > courier to me in Canada. I thought that pretty nice of them.
> >
> > Cheers --- Larry
>
> Hi Larry,
>
> When I registered, I had a response within 48 hours. That's not bad
> considering the hundreds of emails they must receive from around the
> world. I don't know if any one out there has ever worked in a technical
> support environment. I'm sure after a few days work, you'd give 'em a
> little break.
>
> --
> Roman
> Registered Linux User #179293
> Oh yeah, I'm in Toronto, Canada
>
>
>
>
