On Saturday 24 Sep 2005 14:15, YankDownUnder wrote: > G'Day, Margot! > A combination of 1's and 0's > > created the following on Saturday 24 September 2005 07:20 pm: > > OT for here, but I know that many here either use XP themselves or get > > called out to 'fix' it for friends - this might save you some > > head-scratching! > > > > A few days ago a friend called to say that all her documents had gone > > missing, in fact the entire 'My Documents' folder had disappeared! I > > rushed round to have a look, and eventually found 'My Documents' - with > > all sub-folders and files still apparently intact - hidden away inside > > one of the Norton system folders. > > > > A quick drag'n'drop restored everything to the proper place, and I > > thought no more about it until another friend called a couple of days > > later with exactly the same problem! I gave her instructions by phone > > and, yes, her 'My Documents' was in the Norton system folder! > > > > Unfortunately (against my advice!), both friends have both Windows & > > Norton set for automatic updates (one on a Dell desktop machine, the > > other on a Sony Vaio laptop), so I don't know whether to blame Microsoft > > or Symantec for this, but it's easy to fix once you know where to look! > > Quick fix: > 1.) Uninstall anything Symantec/Noron > 2.) Double check - even the "Live Update" get rid of it > 3.) Boot into safe mode and delete the - > C:\Program Files\Symantec and C:\Program Files\NortonXXX directories > 4.) Double check that all Symantec and Norton programs are removed from the > Control Panel => Add/Remove Programs applet > 5.) Reboot and defrag > 6.) Run "Registry Mechanic" if you've got it. > 7.) Install AVG Free Personal Edition > > Not a joke. Why not Avast? AVG causes problems for folks running older than XP........Avast is as stable as a rock Ugly interface but well worth the download for windoze systems. -- [EMAIL PROTECTED] Surfing happily on Mandriva LE2005 No Micro$oft here -- 15:34:00 up 1 day, 19:43, 1 user, load average: 0.95, 1.12, 0.78
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