It's just a thought (I haven't used dial-up in a long time) but what authentication method does your ISP use? There are like a dozen different ways to do it and at least 3 in common use today. Check with your ISP and make sure you're using the right method.

Floyd Millet wrote:
Hello everyone,

If anyone can help with this it would be great. I have a very similar situation. I have a PCTel Inc HSP MicroModem 5, I got the drivers and got it going. It dialed, seemed to initialize and get everything going, but never gave me a connection. I have an external modem that I borrowed working well, so somethings are going right. Same as Tony I have Bigzoo.net as my provider. Any suggestions?

On Thu, 10 Jul 2003, Tony Vance wrote:


Hi all,


What are some ways I can troubleshoot my modem? I have installed a
generic HSF (softmodem) driver from www.linuxant.com/drivers to match my
chipset Intel MC97 Controller (ICH) PCI ID 8086:2486.

Before installing the driver, KPPP could not my winmodem, but afterward
KPPP successfully detected my modem. Everything appears to work now,
but when dialing my ISP, my modem sounds like it is initiating the call
correctly, but it never successful connects.

Is there some diagnostic I can run to troubleshoot my modem?  Is there a
phone number that I can dial to test my modem?  I'm thinking that my
modem works but I my KPPP settings may be wrong for what my ISP
requires.

By way, my ISP is Bigzoo.net and they claim that they are Linux
compatible; I just need to create a simple PPP connection.

Thanks!

Tony


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