The real toll, here in the US, of Bush & Co.'s--and now Obama's--"war 
on terror."

MCM



<http://www.truthout.org/060509A>Crisis at the VA as Benefits Claims
Backlog Nearly Tops One Million

Friday 05 June 2009

<>

by: Jason Leopold, t r u t h o u t | Report

<http://www.truthout.org/060509A>
Marine Corps veteran Aaron Hudson waits to receive help with his 
disability claim. A severe VA backlog in processing such claims 
persists. (Photo: Rex Larsen / The Grand Rapids Press)

     During the past four months, the Department of Veterans Affairs 
(VA) backlog of unfinished disability claims grew by more than 
100,000, adding to an already mountainous backlog that is now close 
to topping one million.

     The VA's claims backlog, which includes all benefits claims and 
all appeals at the Veterans Benefits Administration (VBA) and the 
Board of Veterans Appeals at VA, was 803,000 on January 5, 2009. The 
backlog hit 915,000 on May 4, 2009, a staggering 14 percent increase 
in four months.

     The issue has become so dire that veterans now wait an average of 
six months to receive disability benefits and as long as four years 
for their appeals to be heard in cases where their benefits were 
denied.

     Rep. Tim Walz (D-Minnesota), a member of the House Veterans 
Affairs Committee, said during a hearing in March that the VA is 
"almost criminally behind in processing claims."

     Overhauling the VA represents one of the most daunting challenges 
facing the Obama administration after years of mismanagement and 
neglect by the Bush administration, which stacked the agency with 
political cronies and kept the agency underfunded, wrapped in 
bureaucratic red tape and placed the interests of veterans last on a 
list of priorities.

     Indeed, one of the VA's biggest failures during the Bush 
administration's tenure was its inability to fully implement critical 
components of the Mental Health Strategic Plan (MHSP) at regional 
offices throughout the country.

     The MHSP, unveiled in 2004, would have provided veterans who show 
signs of being at risk of suicide or are suffering from 
post-traumatic stress disorder (PTSD) with immediate mental health 
care and eliminated the waiting period for receiving treatment.

     But according to a November 2006 report by the Government 
Accountability Office (GAO), spending for the program was 
substantially less than what the VA had proposed - leaving untreated 
tens of thousands of veterans who were at risk of suicide.

     In June 2007, in response to a VA inspector general's report that 
also criticized the VA's failure to implement the MHSP, William 
Feeley, the VA's undersecretary for health, operations and 
management, issued a memo requiring VA hospitals and outpatient 
treatment centers to provide urgent mental health care within 24 
hours and nonurgent care to veterans within 14 days.

     But Feeley, who was one of a handful of VA officials who received 
lucrative bonuses in 2006, admitted in a deposition last year that he 
never conducted any oversight to ensure his directives were being 
adhered to. In that deposition, Feeley said an uptick in veterans 
suicides and suicide attempts did not mean VA failed to provide 
proper care to veterans.

     "A suicide does not mean negligence on the part of a medical 
center director or a network director," Feeley said. "Suicide occurs 
just like cancer occurs."

     In his prior position as director of the Veterans Integrated 
Services Network in upstate New York, Feeley was required to 
implement several elements of the MHSP at the network's 
community-based outpatient clinics with a population of at least 
1,500 veterans. But Feeley said in his deposition that he only read 
an executive summary of the MHSP after it was released in June 2004 
and had no idea whether the clinics adopted the proposals.

     Secretary of Veterans Affairs Eric Shinseki recently named 
Feeley, who veterans groups had have long demanded be fired, as the 
director of the VA's West New York Healthcare System in Buffalo, New 
York, removing him from a top position in Washington, yet leaving him 
employed with VA due to his prior civil service career with the 
agency.

     To date, beyond a suicide hotline set up last year and thousands 
of newly hired mental health employees, the VA has failed to adopt a 
comprehensive suicide prevention program as outlined in the Feeley 
memo and the VA's 2004 MHSP.

     In January and February, for the first time in military history, 
the number of battlefield suicides was higher than the number of 
combat deaths in the war zones, according to the Pentagon.

     Last year, 140 US soldiers committed suicide, a record high, and 
during the first four months of 2009, 64 US soldiers have committed 
suicide. Military officials said a US soldier is now more likely to 
commit suicide than a civilian and the Army has recently commissioned 
a $50 million study to explain the suicide epidemic.

     It's a "very disturbing" trend, said Army Vice Chief of Staff 
Gen. Peter Chiarelli during a recent conference call with reporters.

     Chiarelli said trying to reduce suicides "is one of the hardest 
problems" he's witnessed in his three-decade military career. He 
added, "There is no single solution ... suicide is a 
multi-dimensional problem that requires a multi-disciplinary approach 
to tackle it."

     Chiarelli, and other Army officials, however, fail to address one 
of the obvious causes behind the spike in suicides: Multiple 
deployments in Iraq and Afghanistan are taking a toll on soldiers.

     Chiarelli did say that he believed if soldiers had better access 
to mental health care providers it might reduce the number of 
suicides.

     Although President Obama has proposed increasing the VA's budget 
by 10 percent to $15 billion and as much as $113 billion for fiscal 
year 2010 as a way of meeting these challenges, the administration 
still lacks the manpower, data and analysis to properly plan for the 
funding increase, according to a recent report by the GAO.

     Shinseki, a staunch advocate of veterans, promised recently that 
he would take "on the issue of the backlog," but he also admitted 
that he doesn't understand how it turned into a full-blown crisis.

     While veterans groups say they are pleased with Obama's choice of 
Shinseki and other veterans' advocates to lead the VA, they said they 
could no longer sit by and wait for relief.

     Earlier this year, two veterans advocacy groups asked a federal 
appeals court to step in and force the VA to immediately tackle the 
massive benefits claims backlog and implement mental health care 
plans.

     The organizations, Veterans for Common Sense and Veterans United 
for Truth, which represent the interests of more than 12,000 
veterans, said in court documents filed May 1 with the Ninth Circuit 
Court of Appeals that, in some cases, the VA's failure to provide 
timely mental health care treatment for veterans "resulted in 
suicide."

     The problems persist because "VA has not implemented critical 
provisions, involving suicide prevention, required by its own plans, 
the veterans advocacy groups alleged in court papers. "As such, 
services to which VA acknowledges veterans are entitled are being 
unreasonably delayed, in some instances denied entirely because the 
delay leads to the death by suicide of individual veterans."

     "An injunction compelling VA to implement its own directives is 
both appropriate and required," the advocacy groups said in an appeal 
brief. "At a minimum, a remand is necessary to remedy the district 
court's erroneous discovery rulings and 'systemic' evidentiary 
standard."

     Two years ago, Veterans for Common Sense and Veterans United for 
Truth sued the VA, alleging some war veterans were turned away from 
VA hospitals after they sought care for PTSD and later committed 
suicide.

     The veterans groups sought a preliminary injunction to force the 
VA to immediately treat war veterans who showed signs of or were 
already suffering from PTSD. In addition, they wanted a federal judge 
to force the VA to overhaul its internal systems that handles 
benefits claims and medical services.

     But US District Court Judge Samuel Conti ruled last summer that 
he lacked the legal authority to implement those measures. However, 
Conti did say in an 82-page ruling that it was "clear to the court" 
that "the VA may not be meeting all of the needs of the nation's 
veterans."

     Conti wrote that the veterans groups should get "Congress, the 
Secretary of the Department of Veterans Affairs, the adjudication 
system within the VA, and the Federal Circuit" to address the matter.

     The veterans' groups appeal to the Ninth Circuit said Conti's 
ruling was legally flawed and that he "erred in denying relief to 
remedy both VA's mental health care delays and the lack of procedural 
safeguards to challenge those delays."

     Gordon Erspamer, a San Francisco attorney representing the 
veterans groups, said in an interview that the case is "odd" because 
Conti's "findings of fact departed from his ultimate ruling."

     Paul Sullivan, executive director of Veterans for Common Sense, 
said in an interview that the motivation for the appeal to the Ninth 
Circuit was VA's failure to fully implement its Mental Health 
Strategic Plan and to conduct oversight of it. He said he has 
received reports about veterans packing parking lots to wait for 
medical care.

     Internal VA memos that surfaced during the trial last year showed 
that VA officials were aware that more than 1,000 veterans had 
attempted suicide per month, which attorneys representing the 
veterans advocacy groups argued could have been avoided if the MHSP, 
which called for the development of a "national, systemic program for 
suicide prevention," was implemented.

     "The VA has provided no documentation that they implemented any 
aspect of their strategic plan," Sullivan said. "From our point of 
view, although it appears VA is taking some steps in the right 
direction VA's system still remains in deep crisis."

     A VA spokesperson would not answer specific questions about 
claims made in the lawsuit, specifically, whether the agency has 
conducted any oversight to ensure its mental health directives are 
being followed by its health care facilities around the country.

     Sullivan added that the number of suicides and PTSD cases will 
likely increase "with the escalation in Afghanistan and the 
increasing use of multiple deployments."

     Secretary of Defense Robert Gates said earlier this year the 
Pentagon would end the so-called "stop loss" program sometime in 2010 
- the program that orders soldiers to remain in the military for 
months, and in some cases longer, after their enlistment contract had 
expired. News reports said that 40 percent of the nearly two million 
US service members sent to the Iraq and Afghanistan wars have already 
been deployed twice or more.

     Lawmakers have proposed several pieces of legislation aimed at 
streamlining the backlog of benefits claims associated with mental 
health diagnosis.

     Rep. John Hall, chairman of the House Veterans' Affairs 
Disability Assistance and Memorial Affairs Subcommittee introduced 
one such bill, HR 952, the "Combat PTSD Act" in February. The 
legislation, which has 85 cosponsors, would streamline claims for 
PTSD, some of the most difficult and time-consuming claims VA 
processes.

     In addition, Hall and House Veterans Affairs Committee Chairman 
Rep. Bob Filner introduced and passed a comprehensive package of 
pilot programs to start repairing the VA's broken claims system.

     But without immediate intervention by Shinseki on the benefits 
claims backlog, the VA will continue to be mired in controversy.

     "This is an unmitigated disaster, and grounds for the removal of 
top [VBA] and [Board of Veterans Appeals] officials," Sullivan said. 
"President Obama and Secretary Shinseki need to clean house at the 
Veterans Benefits Administration now, before VA's claim system 
collapses. Although hiring more claims processors will help, the VBA 
also desperately needs new leaders and new policies.

     "The wars and economic devastation continue to generate a flood 
of new patients and claims for VA. However, the Captain of the ship 
has changed at VA, and a new course has been plotted. Only time will 
tell if Secretary Shinseki can turn the ship around without 
additional damage to VA or harm to our veterans."


Jason Leopold is editor in chief of The Public Record, 
<http://www.pubrecord.org/>www.pubrecord.org.
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