Hello,

> On May 11, 2016, at 5:19 PM, Alex Hall <ah...@autodist.com> wrote:
> 
> 
> 
>> On Wed, May 11, 2016 at 5:04 PM, Jim Ohlstein <j...@ohlste.in> wrote:
>> Hello,
>> 
>> On May 11, 2016, at 4:54 PM, Alex Hall <ah...@autodist.com> wrote:
>> 
>>> 
>>> 
>>>> On Wed, May 11, 2016 at 4:50 PM, Jim Ohlstein <j...@ohlste.in> wrote:
>>>> Hello,
>>> > Is it possible that your script is trying to write a configuration file 
>>> > and lacks proper > permission in that directory?
>>> 
>>> Yes, very possible, and I'd even say likely. The thing is, I can't find out 
>>> what the directory is. I've given permission to the entire folder:
>>> chown www-data /var/www/osticket
>>> chmod -R 777 /var/www/osticket
>>> 
>>> But that doesn't seem to help. I'm new to Linux, though, so I may have 
>>> missed something. I can't imagine where else it would be trying to write to.
>> 
>> Is that the php-fpm user? If so, it's probably not the problem. 
> 
> I'm not sure. I don't find 'user' anywhere in php-fpm.conf, so I'm not sure 
> where that gets set. www-data is the user for Nginx and UWSGI, though, not 
> that UWSGI has anything to do here. 

What's the output of 
# ps aux | grep php

Jim
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