I was a customer Service and Repair Manager for about 30 years at Sears. If a customer at the counter demanded a "man" to answer their question, the girls knew I would always ask them to confirm my opinion before giving the final decision to the customer, as in "it kinda sounds like the timer motor, don't you think, "Susie counter clerk"? Everyone loved it - except maybe the unknowing customer.
Gene I woulda' hired you, MSM!!!!!!!! ----- Original Message ----- From: "Creative Residential Designs" <[email protected]> To: <[email protected]> Sent: Monday, March 16, 2009 4:27 PM Subject: [Nighthawk Lovers] Re: *shakes fist* > > I worked in Customer Service for Sears Service Center in Boise, Idaho. > It was standard procedure to go through a step by step tech manual with a > customer on their non-working appliances. In many cases of course it was > something that the customer did to cause the problem. Most of them were > hysterical though and wouldn't listen to the girls in Customer Service. > They > wanted a technician to talk to and they wanted one NOW!!!! > I have a deep voice and sounded like a dude, so it became "standard > procedure" to put me on as a "technician". I would go through the same > manual, same procedure as the other girls would have and in most cases > would > help them fix their own problem. The only problem would come later (if the > problem didn't get cured) when they wanted that "technician" that they > spoke > to earlier to be the one to come out and actually fix their appliances. > They > would have been sorely disappointed in my skills. > HotrodMamma. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Nighthawk Motorcycle Lovers!" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/nighthawk_lovers?hl=en -~----------~----~----~----~------~----~------~--~---
