He might be able to get install disks from the hardware manufacturer without having to pay extra. Suggest to him that he contact the manufacturer's technical support department.
Jack Coats <[email protected]> wrote: > Thanks to all the great responses. > > SUMMARY OF RESOLUTION > > The scenario I had ready to go was: > boot into safe mode > go back to the previous restore point (reboot) > define a new user and set admin privileges all via command line > login as the new admin user > install and run malwarebytes to completion (previously downloaded > to cd) (reboot) > install and run Search & Destroy, run to completion (previously > downloaded to CD) (reboot) > > Once things were running, then ensure antivirus is there and running, > Install Microsoft Defender and run full scan. > > Once arriving I did my scare tactic of asking user if they have > re-install media, if required. > Of course they don't, so I did warn, worst case we buy a new license > for his Windows 7 Pro x64. > > Did the boot into safe mode, the restore point and reboot made it > work. > Found their McAfee Antivirus wasn't working, so he renewed his license > and we re-installed that. > I also installed Microsoft Defender and got it set up to run regularly > (full scans daily). > > By the time I left 1.5 hrs later, McAfee was running, and M$ Defender > was doing a scan. > Customer was happy. (I ask for no $$ but they gave me a nice check. I > have fixed his computer > before, but they are members of our church, and I don't ask for $$, > but accept any donations.) > He thought it was cheap especially to have it done on a Sunday > evening. > ><> ... Jack > -- > Whatever you do, work at it with all your heart... Colossians 3:23 > "If you are not part of the solution, you are part of the precipitate" > - Henry J. Tillman > "Anyone who has never made a mistake, has never tried anything new." - > Albert Einstein > "You don't manage people; you manage things. You lead people." - > Admiral Grace Hopper, USN > Life is complex: it has a real part and an imaginary part. - Martin > Terma > “Our virtues and our failings are inseparable, like force and matter. > When they separate, man is no more.” - Nikola Tesla > I don't enjoy a massacre of ads. Hackaday.com says this should > slaughter their existance. > > > On Sun, Aug 18, 2013 at 7:51 PM, Howard White <[email protected]> wrote: > >> > >> On Aug 18, 2013, at 11:55 AM, Jack Coats <[email protected]> wrote: > >> > >>> What is the current 'best' ransomware remover. > >>> > >>> A bean counter at church has a bad case of ransomware. What is > the > >>> latest tool to remove it. > >>> > >>> I would rather re-format and reload, but like many users he > doesn't > >>> have his distro disks, and I don't buy winders unless being paid. > >>> > >>> Any help would be good. > >>> > > > > > > On 08/18/2013 04:00 PM, Chris McQuistion wrote:> Generally, if > Windows Vista > > or later, j try to reboot into "repair > > > >> computer" mode and do a system restore to a point before the > >> infection. This actually works surprisingly well most of the time > and > >> only rolls back system files, not user created files. > >> > >> After that, Malwarebytes + Spybot + MS Security Essentials. > >> > >> Chris > > > > > > > > My go to site for clearing such things is www.bleepingcomputer.com. > They > > have a program in their downloads section called rkill which you > need to run > > before you run Malwarebytes. You even have to rename rkill to > something > > innocuous like jack01.[ exe | com | bin ] before you run it because > the bad > > guys can block the programs you try to run. > > > > Do you have any idea what the [ name | class ] of malware you are > dealing > > with? > > > > Howard > > > > > > -- > > -- > > You received this message because you are subscribed to the Google > Groups > > "NLUG" group. > > To post to this group, send email to [email protected] > > To unsubscribe from this group, send email to > > [email protected] > > For more options, visit this group at > > http://groups.google.com/group/nlug-talk?hl=en > > > > --- You received this message because you are subscribed to the > Google > > Groups "NLUG" group. > > To unsubscribe from this group and stop receiving emails from it, > send an > > email to [email protected]. > > For more options, visit https://groups.google.com/groups/opt_out. -- John F. Eldredge -- [email protected] "Darkness cannot drive out darkness: only light can do that. Hate cannot drive out hate: only love can do that." -- Dr. Martin Luther King, Jr. -- -- You received this message because you are subscribed to the Google Groups "NLUG" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/nlug-talk?hl=en --- You received this message because you are subscribed to the Google Groups "NLUG" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
