On Apr 22, 2009, at 9:10 PM, Prasad wrote: > I tried to connect to the bank and got this error: > > [2000] ERROR The product which you are using is not enabled. Please > call customer service at 1.800.792.0808 for assistance. > > I checked with the bank's customer service and they confirmed that > they have enabled my account for Quicken access. I'm not sure where > the issue is. I even tried Microsoft Money and Quicken (Windows) for > "Connect As" option - same issue. However, when I tried MoneyWell, it > said this: > > [2000] ERROR Online Banking does not support the version of software > that you are attempting to use. Please contact Bank of America at > 800-792-0808 or visit bankofamerica.com for more information.
Hi Prasad, Please leave the connect as option to "Quicken (Mac)" for Bank of America. If their customer service is sure you are set up for Quicken direct connect access, then the next step is to confirm you username and password are the right ones to use for direct connect. Also, please send your ofxlog.txt file to [email protected] for review (not this user forum). You can find it in your ~/Library/ Application Support/MoneyWell folder. Thanks. Peace, Kevin Hoctor [email protected] No Thirst Software LLC http://nothirst.com http://kevinhoctor.blogspot.com --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "No Thirst Software User Forum" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/no-thirst-software?hl=en -~----------~----~----~----~------~----~------~--~---
