We have a Compaq "Gold" contract. They are mostly a front end to PSS, if they can't solve the problem we get to PSS. I didn't work here when the contract was negotiated, but understand it to be pricey. My general experience with Compaq Support is that if you get some of the old DEC folks, you can get good support, but it's spotty. Of course I used to be one of those DEC folks, so I could be partial. ;')
+__________________________________________+ "There are two major products that come out of Berkeley: LSD and [Unix] BSD. We don't believe this to be a coincidence." -Jeremy S. Anderson Kevin M. Flanagan C/S Planning Engineer III IT Systems Implementation Branch Banking & Trust 3261 Atlantic Ave Suite 116 Raleigh, NC 27604 919-716-6209 > -----Original Message----- > From: Wes Owen [mailto:[EMAIL PROTECTED]] > Sent: Wednesday, December 26, 2001 9:47 AM > To: NT 2000 Discussions > Subject: Non-MS Support of MS products was RE: market share > > > What has been anyone's experience with non-MS support that > has used PSS before? > > PSS really raked us over the coals this year with a big price > increase and a reduction in level of support and would be > curious how good the alternatives are. We got a 40% > reduction in incidents and a better then a 22% price increase. > > That was after kicking and screaming. > > > > -----Original Message----- > From: Chinnery Paul [mailto:[EMAIL PROTECTED]] > Sent: Wednesday, December 26, 2001 6:34 AM > To: NT 2000 Discussions > Subject: RE: market share > > > Yes, we went with Meditech C/S in 1997. > > Paul Chinnery > Network Administrator > Mem Med Ctr > > > -----Original Message----- > From: Flanagan, Kevin [mailto:[EMAIL PROTECTED]] > Sent: Friday, December 21, 2001 4:29 PM > To: NT 2000 Discussions > Subject: RE: market share > > > Yeah, I know Meditech, blech! > > Are they finally client/server? Do they know XP from anything else? > > Actually you can "sort of" buy support from others, we have > our support contract with Compaq, but the bottom line from > anyone else is that if there's a bug only MS can address it. > They have announced that they are moving away from NT4. > Service packs for NT4 are done, hot fixes will be over some > day, forget when. You could buy support, but all of them > just escalate to MS when they run out of answers. > > > Good luck, > > > > Kevn > > > +__________________________________________+ > "There are two major products that come out of Berkeley: LSD > and [Unix] BSD. We don't believe this to be a coincidence." > -Jeremy S. Anderson > > > Kevin M. Flanagan > C/S Planning Engineer III > IT Systems Implementation > Branch Banking & Trust > 3261 Atlantic Ave Suite 116 > Raleigh, NC 27604 > 919-716-6209 > > > -----Original Message----- > > From: Chinnery Paul [mailto:[EMAIL PROTECTED]] > > Sent: Friday, December 21, 2001 4:18 PM > > To: NT 2000 Discussions > > Subject: RE: market share > > > > > > Vendor is Meditech out of Boston. The software is the > > clinical/financial software for the hospital. > > > > We've already pointed out that support is going away. (And > > their reply: "Well, can't we just buy support from some other > > company?" > > > > Paul Chinnery > > Network Administrator > > Mem Med Ctr > > > > > > -----Original Message----- > > From: Flanagan, Kevin [mailto:[EMAIL PROTECTED]] > > Sent: Friday, December 21, 2001 4:13 PM > > To: NT 2000 Discussions > > Subject: RE: market share > > > > > > Vendor for what? > > > > I think that there's some other angles to think about. > > > > Support for NT4 is officially going away at some point, in > > reality it's already starting to slip. The best MS support > > folks don't want to be working on older technology. > > > > If you upgrade to the latest and greatest today it'll be a > > little bit longer till the next time you need to upgrade. > > > > At some point if you stick with NT4, there will be a lack of > > drivers for new systems, folks just aren't interested in > > writing for it if they don't need to. > > > > > > As for the alternatives, Netware has been sliding for several > > years, it's not too likely to turn around. > > > > Linux can be a possibility, but you most likely have several > > vendors that don't support it on the server side. > > > > > > I know about the pain, I worked at a teaching hospital, state > > institution too, that didn't upgrade wiring for 25 years. > > Then they wondered why the performance sucked. > > > > They'd still be doing DOS on a 286 if it were up to them. > > > > > > I work at a Bank now, almost as cheap..... > > > > > > +__________________________________________+ > > "There are two major products that come out of Berkeley: LSD > > and [Unix] BSD. We don't believe this to be a coincidence." > > -Jeremy S. Anderson > > > > > > Kevin M. Flanagan > > C/S Planning Engineer III > > IT Systems Implementation > > Branch Banking & Trust > > 3261 Atlantic Ave Suite 116 > > Raleigh, NC 27604 > > 919-716-6209 > > > > > -----Original Message----- > > > From: Chinnery Paul [mailto:[EMAIL PROTECTED]] > > > Sent: Friday, December 21, 2001 4:07 PM > > > To: NT 2000 Discussions > > > Subject: RE: market share > > > > > > > > > Our vendor doesn't support XP yet. > > > > > > Paul Chinnery > > > Network Administrator > > > Mem Med Ctr > > > > > > > > > -----Original Message----- > > > From: Wes Owen [mailto:[EMAIL PROTECTED]] > > > Sent: Friday, December 21, 2001 3:44 PM > > > To: NT 2000 Discussions > > > Subject: RE: market share > > > > > > > > > If you want new functionality you need to be pitching XP. > > > > > > -----Original Message----- > > > From: Charles E Carson [mailto:[EMAIL PROTECTED]] > > > Sent: Friday, December 21, 2001 2:40 PM > > > To: NT 2000 Discussions > > > Subject: RE: market share > > > > > > > > > Got to give the execs the market share pitch, huh? Can't > get them > > > to go for it based on new functionality? > > > > > > -----Original Message----- > > > From: Chinnery Paul [mailto:[EMAIL PROTECTED]] > > > Sent: Friday, December 21, 2001 1:38 PM > > > To: NT 2000 Discussions > > > Subject: market share > > > > > > > > > We're working on a proposal to get our org completely to Windows > > > 2000. As part of that proposal, I've been trying to find > a chart or > > > information showing market share of Windows 2000 and NT. > > > > > > So far, I've drawn a blank. I've used Google and Yahoo; search > > > Information Week, Business Week and a host of other sites > (including > > > Microsoft) to no avail. > > > > > > Can anybody point me to a good place to check? > > > > > > Paul Chinnery > > > Network Administrator > > > Mem Med Ctr > > > > > > > > > > > > ------ > > > You are subscribed as [EMAIL PROTECTED] > > > Archives: http://www.swynk.com/sitesearch/search.asp > > > To unsubscribe send a blank email to > > [EMAIL PROTECTED] > > > > > > ------ > > > You are subscribed as [EMAIL PROTECTED] > > > Archives: http://www.swynk.com/sitesearch/search.asp > > > To unsubscribe send a blank email to > > [EMAIL PROTECTED] > > > > > > > > > This e-mail and any files transmitted with it are > confidential and > > > are intended solely for the use of the individual or > entity to whom > > > they are addressed. If you are NOT the intended recipient or the > > > person responsible for delivering the e-mail to the intended > > > recipient, be advised that you have received this e-mail in error > > > and that any use, dissemination, forwarding, printing, or > copying of > > > this e-mail is strictly prohibited. > > > > > > > > > ------ > > > You are subscribed as [EMAIL PROTECTED] > > > Archives: http://www.swynk.com/sitesearch/search.asp > > > To unsubscribe send a blank email to > > [EMAIL PROTECTED] > > > > > > ------ > > > You are subscribed as [EMAIL PROTECTED] > > > Archives: http://www.swynk.com/sitesearch/search.asp > > > To unsubscribe send a blank email to > > [EMAIL PROTECTED] > > > > > > > ------ > > You are subscribed as [EMAIL PROTECTED] > > Archives: http://www.swynk.com/sitesearch/search.asp > > To unsubscribe send a blank email to > [EMAIL PROTECTED] > > > > ------ > > You are subscribed as [EMAIL PROTECTED] > > Archives: http://www.swynk.com/sitesearch/search.asp > > To unsubscribe send a blank email to > [EMAIL PROTECTED] > > > > ------ > You are subscribed as [EMAIL PROTECTED] > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe send a blank email to [EMAIL PROTECTED] > > ------ > You are subscribed as [EMAIL PROTECTED] > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe send a blank email to [EMAIL PROTECTED] > > ------ > You are subscribed as [EMAIL PROTECTED] > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe send a blank email to [EMAIL PROTECTED] > ------ You are subscribed as [email protected] Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe send a blank email to [EMAIL PROTECTED]
