Premier support Services. -----Original Message----- From: Marc Callahan [mailto:[EMAIL PROTECTED]] Sent: Wednesday, December 26, 2001 10:05 AM To: NT 2000 Discussions Subject: Re: Non-MS Support of MS products was RE: market share
pss? ----- Original Message ----- From: "Wes Owen" <[EMAIL PROTECTED]> To: "NT 2000 Discussions" <[EMAIL PROTECTED]> Sent: Wednesday, December 26, 2001 10:04 AM Subject: RE: Non-MS Support of MS products was RE: market share > I'll give it to you the one thing DEC did right was support. > > How fast can you get on up to PSS? I understand this support to be > substantially less then PSS. > > I don't want to throw prices around on an open list serv though. > > > -----Original Message----- > From: Flanagan, Kevin [mailto:[EMAIL PROTECTED]] > Sent: Wednesday, December 26, 2001 9:04 AM > To: NT 2000 Discussions > Subject: RE: Non-MS Support of MS products was RE: market share > > > We have a Compaq "Gold" contract. They are mostly a front end to PSS, if > they can't solve the problem we get to PSS. I didn't work here when the > contract was negotiated, but understand it to be pricey. My general > experience with Compaq Support is that if you get some of the old DEC folks, > you can get good support, but it's spotty. Of course I used to be one of > those DEC folks, so I could be partial. ;') > > > > > > > +__________________________________________+ > "There are two major products that come out of Berkeley: LSD and [Unix] BSD. > We don't believe this to be a coincidence." -Jeremy S. Anderson > > > Kevin M. Flanagan > C/S Planning Engineer III > IT Systems Implementation > Branch Banking & Trust > 3261 Atlantic Ave Suite 116 > Raleigh, NC 27604 > 919-716-6209 > > > -----Original Message----- > > From: Wes Owen [mailto:[EMAIL PROTECTED]] > > Sent: Wednesday, December 26, 2001 9:47 AM > > To: NT 2000 Discussions > > Subject: Non-MS Support of MS products was RE: market share > > > > > > What has been anyone's experience with non-MS support that > > has used PSS before? > > > > PSS really raked us over the coals this year with a big price > > increase and a reduction in level of support and would be > > curious how good the alternatives are. We got a 40% > > reduction in incidents and a better then a 22% price increase. > > > > That was after kicking and screaming. > > > > > > > > -----Original Message----- > > From: Chinnery Paul [mailto:[EMAIL PROTECTED]] > > Sent: Wednesday, December 26, 2001 6:34 AM > > To: NT 2000 Discussions > > Subject: RE: market share > > > > > > Yes, we went with Meditech C/S in 1997. > > > > Paul Chinnery > > Network Administrator > > Mem Med Ctr > > > > > > -----Original Message----- > > From: Flanagan, Kevin [mailto:[EMAIL PROTECTED]] > > Sent: Friday, December 21, 2001 4:29 PM > > To: NT 2000 Discussions > > Subject: RE: market share > > > > > > Yeah, I know Meditech, blech! > > > > Are they finally client/server? Do they know XP from anything else? > > > > Actually you can "sort of" buy support from others, we have > > our support contract with Compaq, but the bottom line from > > anyone else is that if there's a bug only MS can address it. > > They have announced that they are moving away from NT4. > > Service packs for NT4 are done, hot fixes will be over some > > day, forget when. You could buy support, but all of them > > just escalate to MS when they run out of answers. > > > > > > Good luck, > > > > > > > > Kevn > > > > > > +__________________________________________+ > > "There are two major products that come out of Berkeley: LSD > > and [Unix] BSD. We don't believe this to be a coincidence." > > -Jeremy S. Anderson > > > > > > Kevin M. Flanagan > > C/S Planning Engineer III > > IT Systems Implementation > > Branch Banking & Trust > > 3261 Atlantic Ave Suite 116 > > Raleigh, NC 27604 > > 919-716-6209 > > > > > -----Original Message----- > > > From: Chinnery Paul [mailto:[EMAIL PROTECTED]] > > > Sent: Friday, December 21, 2001 4:18 PM > > > To: NT 2000 Discussions > > > Subject: RE: market share > > > > > > > > > Vendor is Meditech out of Boston. The software is the > > > clinical/financial software for the hospital. > > > > > > We've already pointed out that support is going away. (And > > > their reply: "Well, can't we just buy support from some other > > > company?" > > > > > > Paul Chinnery > > > Network Administrator > > > Mem Med Ctr > > > > > > > > > -----Original Message----- > > > From: Flanagan, Kevin [mailto:[EMAIL PROTECTED]] > > > Sent: Friday, December 21, 2001 4:13 PM > > > To: NT 2000 Discussions > > > Subject: RE: market share > > > > > > > > > Vendor for what? > > > > > > I think that there's some other angles to think about. > > > > > > Support for NT4 is officially going away at some point, in > > > reality it's already starting to slip. The best MS support > > > folks don't want to be working on older technology. > > > > > > If you upgrade to the latest and greatest today it'll be a > > > little bit longer till the next time you need to upgrade. > > > > > > At some point if you stick with NT4, there will be a lack of > > > drivers for new systems, folks just aren't interested in > > > writing for it if they don't need to. > > > > > > > > > As for the alternatives, Netware has been sliding for several > > > years, it's not too likely to turn around. > > > > > > Linux can be a possibility, but you most likely have several > > > vendors that don't support it on the server side. > > > > > > > > > I know about the pain, I worked at a teaching hospital, state > > > institution too, that didn't upgrade wiring for 25 years. > > > Then they wondered why the performance sucked. > > > > > > They'd still be doing DOS on a 286 if it were up to them. > > > > > > > > > I work at a Bank now, almost as cheap..... > > > > > > > > > +__________________________________________+ > > > "There are two major products that come out of Berkeley: LSD > > > and [Unix] BSD. We don't believe this to be a coincidence." > > > -Jeremy S. Anderson > > > > > > > > > Kevin M. Flanagan > > > C/S Planning Engineer III > > > IT Systems Implementation > > > Branch Banking & Trust > > > 3261 Atlantic Ave Suite 116 > > > Raleigh, NC 27604 > > > 919-716-6209 > > > > > > > -----Original Message----- > > > > From: Chinnery Paul [mailto:[EMAIL PROTECTED]] > > > > Sent: Friday, December 21, 2001 4:07 PM > > > > To: NT 2000 Discussions > > > > Subject: RE: market share > > > > > > > > > > > > Our vendor doesn't support XP yet. > > > > > > > > Paul Chinnery > > > > Network Administrator > > > > Mem Med Ctr > > > > > > > > > > > > -----Original Message----- > > > > From: Wes Owen [mailto:[EMAIL PROTECTED]] > > > > Sent: Friday, December 21, 2001 3:44 PM > > > > To: NT 2000 Discussions > > > > Subject: RE: market share > > > > > > > > > > > > If you want new functionality you need to be pitching XP. > > > > > > > > -----Original Message----- > > > > From: Charles E Carson [mailto:[EMAIL PROTECTED]] > > > > Sent: Friday, December 21, 2001 2:40 PM > > > > To: NT 2000 Discussions > > > > Subject: RE: market share > > > > > > > > > > > > Got to give the execs the market share pitch, huh? Can't > > get them > > > > to go for it based on new functionality? > > > > > > > > -----Original Message----- > > > > From: Chinnery Paul [mailto:[EMAIL PROTECTED]] > > > > Sent: Friday, December 21, 2001 1:38 PM > > > > To: NT 2000 Discussions > > > > Subject: market share > > > > > > > > > > > > We're working on a proposal to get our org completely to Windows > > > > 2000. As part of that proposal, I've been trying to find > > a chart or > > > > information showing market share of Windows 2000 and NT. > > > > > > > > So far, I've drawn a blank. I've used Google and Yahoo; search > > > > Information Week, Business Week and a host of other sites > > (including > > > > Microsoft) to no avail. > > > > > > > > Can anybody point me to a good place to check? > > > > > > > > Paul Chinnery > > > > Network Administrator > > > > Mem Med Ctr > > > > > > > > > > > > > > > > ------ > > > > You are subscribed as [EMAIL PROTECTED] > > > > Archives: http://www.swynk.com/sitesearch/search.asp > > > > To unsubscribe send a blank email to > > > [EMAIL PROTECTED] > > > > > > > > ------ > > > > You are subscribed as [EMAIL PROTECTED] > > > > Archives: http://www.swynk.com/sitesearch/search.asp > > > > To unsubscribe send a blank email to > > > [EMAIL PROTECTED] > > > > > > > > > > > > This e-mail and any files transmitted with it are > > confidential and > > > > are intended solely for the use of the individual or > > entity to whom > > > > they are addressed. 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