Eh? They immediately notified their customer base with the information they have. They stated clearly they do not collect SS#s, they don't yet know if it got to their CC/Debit card data but rather then just look around for a couple of days they immediately notified their customer base to look for anomalies. They indicate they are investigating further and have provided a dedicated contact number for people to contact..... It's a banner link on the top of their website. While this is certainly not happiness and light it isn't head in the ground avoidance either. This reaction/disclosure makes me happier with them myself. Steven Peck http://www.blkmtn.org
Date: Thu, 6 Jun 2013 15:26:18 -0700 Subject: [NTSysADM] Fwd: Fw: Raley's targeted in cyber attack From: [email protected] To: [email protected] My wife just received this today. I am not getting any warm fuzzies from Raley's right now. I wonder how many other grocery store chains have the same problem? From: Raley's Stores Sent: Thursday, June 06, 2013 2:39 PM To: Subject: Raley's targeted in cyber attack To Our Customers: Raley's Family of Fine Stores has recently discovered that a portion of our computer network systems may have been the target of a complex, criminal cyber attack. We immediately initiated an investigation to determine whether cyber criminals may have obtained customer credit and debit card information. At this time, we have not confirmed any unauthorized access to payment card data, but our investigation remains ongoing. We have no reason to believe that debit PIN numbers could have been accessed. We do not collect Social Security or drivers' license numbers in association with payment card transactions. Raley's has taken a series of immediate steps to enhance the security measures already in place to protect customer data. We are confident that our customers can continue using their payment cards in its stores. We sincerely regret any inconvenience this incident may have caused and wanted to reach out to our customers to encourage you to: Check and monitor your bank and credit card statements for evidence of unauthorized transactions. Contact your bank or credit card company if you identify suspicious charges. Cardholders are not typically held responsible for fraudulent charges made by unauthorized parties if reported promptly to the card issuer. You can contact our dedicated response team from 7 a.m. to 10 p.m. every day: Phone: 800-925-9989 Visit our website, www.raleys.com, for updates and to see our customer fact sheet. You can also learn more about fraud from the California Office of Privacy Protection website and the Federal Trade Commission's Consumer Information website. This is a non-commercial account notification from Raley's Family of Fine Stores 500 West Capitol Avenue West Sacramento, CA, 95605, USA -- Thank you,Mike Sullivan
