I'm guessing that there currently isn't much to go on in the event logs of the client? If so, did you enable this yet?
http://support.microsoft.com/kb/2260527 Christopher Bodnar Enterprise Architect I, Corporate Office of Technology:Enterprise Architecture and Engineering Services Tel 610-807-6459 3900 Burgess Place, Bethlehem, PA 18017 [email protected] The Guardian Life Insurance Company of America www.guardianlife.com From: Jimmy Tran <[email protected]> To: "[email protected]" <[email protected]> Date: 12/10/2013 01:40 PM Subject: [NTSysADM] RE: outlook connectivity to imap issue Sent by: [email protected] Yes I can. From: [email protected] [ mailto:[email protected]] On Behalf Of Michael B. Smith Sent: Tuesday, December 10, 2013 10:32 AM To: [email protected] Subject: [NTSysADM] RE: outlook connectivity to imap issue Can you connect to imap.gmail.com manually, using the telnet client, on the proper port? From: [email protected] [ mailto:[email protected]] On Behalf Of Jimmy Tran Sent: Tuesday, December 10, 2013 1:20 PM To: [email protected] Subject: [NTSysADM] RE: outlook connectivity to imap issue Hi Michael, I did a search and see two updates that could have caused this problem but neither one of those are installed. Any other ideas? Jimmy From: [email protected] [ mailto:[email protected]] On Behalf Of Michael B. Smith Sent: Tuesday, December 10, 2013 10:01 AM To: [email protected] Subject: [NTSysADM] RE: outlook connectivity to imap issue Yes. this is a problem either with the last Outlook security update or the last “recommended” update for Outlook. From: [email protected] [ mailto:[email protected]] On Behalf Of Jimmy Tran Sent: Tuesday, December 10, 2013 12:56 PM To: [email protected] Subject: [NTSysADM] outlook connectivity to imap issue Hi All, I have a client who cannot connect to his imap account in outlook. He has two accounts, exchange and imap. Exchange is working fine. imap goes to imap.gmail.com. All the settings are correct. that same imap account works on a different machine. This just started last night. I did a malware scan but that didn’t help. Tried to recreate the account in outlook but that didn’t work either. Has anyone seen this problem where it just doesn’t connect to the host server? Thanks, Jimmy ----------------------------------------- This message, and any attachments to it, may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are notified that any use, dissemination, distribution, copying, or communication of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately by return e-mail and delete the message and any attachments. Thank you.
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