See below - troubleshooting an install of a whilelisting application I sent the following to the vendor, see his reply. Did I seriously get asked if I received an error?
Dave "nah, that's just my signature line" Lum --------------------------- Hello, Did you receive an error? What os are you installing on? Thanks, Jonathan -------- Original message -------- From: David Lum Date:06/10/2014 1:02 AM (GMT-05:00) Subject: RE: Savant Enforcer Trial Hi guys, I had two machine abort after getting to the scanning files section. It looks like it died near the very end (after processing files and at or near the end of scanning files). This is whats in the event log: Log Name: Application Source: MsiInstaller Date: 6/9/2014 9:55:32 PM Event ID: 11722 Task Category: None Level: Error Keywords: Classic User: CITYOFCORNELIUS\userID Computer: machine.mydomain.local Description: Product: Savant x64 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action LaunchTrainer, location: C:\Windows\Installer\MSI2F7B.tmp, command: /SILENT=NO /ANSWER= /ANSID= /GROUP=1 /CTZ= /ALTIRIS=no /MODE=Monitor /SCANAFTER= /CLEANSETYPE= /TRAINLOG="" /PASSWDFILE="" /DRIVES="1:;" /LEARNEXTNS="" /ALTLOGO="" /SALT="" Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event";> <System> <Provider Name="MsiInstaller" /> <EventID Qualifiers="0">11722</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2014-06-10T04:55:32.000000000Z" /> <EventRecordID>38563</EventRecordID> <Channel>Application</Channel> <Computer>machine.mydomain.local</Computer> <Security UserID="S-1-5-21-1214440339-1592454029-839522115-12260" /> </System> <EventData> <Data>Product: Savant x64 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action LaunchTrainer, location: C:\Windows\Installer\MSI2F7B.tmp, command: /SILENT=NO /ANSWER= /ANSID=, /GROUP=1 /CTZ= /ALTIRIS=no /MODE=Monitor /SCANAFTER= /CLEANSETYPE= /TRAINLOG="" /PASSWDFILE="" /DRIVES="1:;" /LEARNEXTNS="" /ALTLOGO="" /SALT="" </Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data> </Data> <Binary>7B31413531303941362D304431382D343030352D414131432D3434353138373437353543427D</Binary> </EventData> </Event> I was logged in as a local admin, and I ran as administrator I installed it in a few other machines successfully, and some were running the .EXE from a UNC and others were from a mapped drive, but I am uncertain which was which at this point, but I thought it might be relevant. It looks like 1722 is an RPC issue, so what I may do is copy the install file locally and retry the install tomorrow. Dave
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Hello,
Did you receive an error? What os are you installing on?
Thanks,
Jonathan
-------- Original message -------- From: David Lum Date:06/10/2014 1:02 AM (GMT-05:00) To: Rene Thibault ,Jonathan Daniels Subject: RE: Savant Enforcer Trial Hi guys,
I had two machine abort after getting to the “scanning files” section. It looks like it died near the very end (after processing files and at or near the end of scanning files).
This is what’s in the event log: Log Name: Application Source: MsiInstaller Date: 6/9/2014 9:55:32 PM Event ID: 11722 Task Category: None Level: Error Keywords: Classic User: CITYOFCORNELIUS\dave.lum Computer: w7-radams.CityofCornelius.local Description: Product: Savant x64 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action LaunchTrainer, location: C:\Windows\Installer\MSI2F7B.tmp, command: /SILENT=NO /ANSWER= /ANSID= /SEMS=166.78.250.119,8471, /GROUP=1 /CTZ= /ALTIRIS=no /MODE=Monitor /SCANAFTER= /CLEANSETYPE= /TRAINLOG="" /PASSWDFILE="" /TYPEDPASSWD="itgarage" /DRIVES="1:;" /LEARNEXTNS="" /ALTLOGO="" /SALT="" Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="MsiInstaller" /> <EventID Qualifiers="0">11722</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2014-06-10T04:55:32.000000000Z" /> <EventRecordID>38563</EventRecordID> <Channel>Application</Channel> <Computer>w7-radams.CityofCornelius.local</Computer> <Security UserID="S-1-5-21-1214440339-1592454029-839522115-12260" /> </System> <EventData> <Data>Product: Savant x64 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action LaunchTrainer, location: C:\Windows\Installer\MSI2F7B.tmp, command: /SILENT=NO /ANSWER= /ANSID= /SEMS=166.78.250.119,8471, /GROUP=1 /CTZ= /ALTIRIS=no /MODE=Monitor /SCANAFTER= /CLEANSETYPE= /TRAINLOG="" /PASSWDFILE="" /TYPEDPASSWD="itgarage" /DRIVES="1:;" /LEARNEXTNS="" /ALTLOGO="" /SALT="" </Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data> </Data> <Binary>7B31413531303941362D304431382D343030352D414131432D3434353138373437353543427D</Binary> </EventData> </Event>
I was logged in as a local admin, and I “ran as administrator” I installed it in a few other machines successfully, and some were running the .EXE from a UNC and others were from a mapped drive, but I am uncertain which was which at this point, but I thought it might be relevant. It looks like 1722 is an RPC issue, so what I may do is copy the install file locally and retry the install tomorrow.
Dave
From: Rene Thibault [mailto:[email protected]]
Hi David,
Just a heads up that we will run the clients in “Monitor Mode” for 5-7 business days before we can put these clients into Protected Mode. The reason for this is so that we can observe any executables that will not be seen at the time of the initial installation because they only appear at run time or the user may run some applications from a network share or there may be some programs that self update but that are not part of our Filter Set Library. So, realistically, if you install the clients this weekend, it will be the week of June 16th before we can move the clients into Protected Mode. Prior to that we will schedule a support session with you to provide an overview of the management console (Savant Enforcer Manager) and at that time move the clients to the goal mode.
Let me know if you have any questions.
Best regards,
Rene
Rene Thibault VP Sales & Services Savant Protection 781-635-0750 (cell)
From: David Lum [mailto:[email protected]]
Thanks Jonathan,
I will install this on a couple machine over the weekend and have the test users try it out starting next week. Keep in mind for this client I am generally only available after 3PM Pacific time as I have a “normal” day job in addition to supporting the client that will be trying out his application.
I am looking forward to this trial and if it works out, it’s conceivable I could recommend it to my full time job as well (I am IT support by day as well).
Dave
From: Jonathan Daniels [mailto:[email protected]]
Hello David,
Thank you for choosing to experience the protection of Savant Enforcer in your business environment.
The Savant Enforcer trial consists of two steps. Step 1 is the client installation followed by a brief period of additional data gathering which assures that Savant Enforcer will protect your system from unknown malware while maintaining the proper operation of the endpoint.
Step 2, which occurs 5-7 business days following the client installation and connection to the SEM, consists of a Product Support web meeting where we will guide you through access to and operation of the Savant Enforcer Manager (SEM).
Please review the trial preparation document below for a more detailed overview of this phase of the process.
Click here to download the Trial Preparation Overview Document
Click here to download the Savant Enforcer installer(s)
Once we have confirmation that the Savant Enforcer client has joined it’s SEM, we will contact you to schedule the Step 2 meeting.
Please let me know if you have any questions.
Regards,
Jonathan Daniels Customer Support Manager Savant Protection 603-889-0944 x 493
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