At least they didn't ask if it was plugged in...
*ASB **http://XeeMe.com/AndrewBaker* <http://xeeme.com/AndrewBaker> *Providing Virtual CIO Services (IT Operations & Information Security) for the SMB market...* On Tue, Jun 10, 2014 at 8:47 AM, Dave Lum <[email protected]> wrote: > See below - troubleshooting an install of a whilelisting application I > sent the following to the vendor, see his reply. Did I seriously get asked > if I received an error? > > Dave "nah, that's just my signature line" Lum > > --------------------------- > Hello, > > Did you receive an error? What os are you installing on? > > Thanks, > > Jonathan > -------- Original message -------- > From: David Lum > Date:06/10/2014 1:02 AM (GMT-05:00) > Subject: RE: Savant Enforcer Trial > > Hi guys, > > I had two machine abort after getting to the "scanning files" section. It > looks like it died near the very end (after processing files and at or > near the end of scanning files). > > This is what's in the event log: > Log Name: Application > Source: MsiInstaller > Date: 6/9/2014 9:55:32 PM > Event ID: 11722 > Task Category: None > Level: Error > Keywords: Classic > User: CITYOFCORNELIUS\userID > Computer: machine.mydomain.local > Description: > Product: Savant x64 -- Error 1722. There is a problem with this Windows > Installer package. A program run as part of the setup did not finish as > expected. Contact your support personnel or package vendor. Action > LaunchTrainer, location: C:\Windows\Installer\MSI2F7B.tmp, command: > /SILENT=NO /ANSWER= /ANSID= /GROUP=1 /CTZ= > /ALTIRIS=no /MODE=Monitor /SCANAFTER= /CLEANSETYPE= /TRAINLOG="" > /PASSWDFILE="" /DRIVES="1:;" /LEARNEXTNS="" > /ALTLOGO="" /SALT="" > Event Xml: > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event";> > <System> > <Provider Name="MsiInstaller" /> > <EventID Qualifiers="0">11722</EventID> > <Level>2</Level> > <Task>0</Task> > <Keywords>0x80000000000000</Keywords> > <TimeCreated SystemTime="2014-06-10T04:55:32.000000000Z" /> > <EventRecordID>38563</EventRecordID> > <Channel>Application</Channel> > <Computer>machine.mydomain.local</Computer> > <Security UserID="S-1-5-21-1214440339-1592454029-839522115-12260" /> > </System> > <EventData> > <Data>Product: Savant x64 -- Error 1722. There is a problem with this > Windows Installer package. A program run as part of the setup did not > finish as expected. Contact your support personnel or package vendor. > Action LaunchTrainer, location: C:\Windows\Installer\MSI2F7B.tmp, > command: /SILENT=NO /ANSWER= /ANSID=, > /GROUP=1 /CTZ= /ALTIRIS=no /MODE=Monitor /SCANAFTER= /CLEANSETYPE= > /TRAINLOG="" /PASSWDFILE="" /DRIVES="1:;" > /LEARNEXTNS="" /ALTLOGO="" /SALT="" </Data> > <Data>(NULL)</Data> > <Data>(NULL)</Data> > <Data>(NULL)</Data> > <Data>(NULL)</Data> > <Data>(NULL)</Data> > <Data> > </Data> > > <Binary>7B31413531303941362D304431382D343030352D414131432D3434353138373437353543427D</Binary> > </EventData> > </Event> > > I was logged in as a local admin, and I "ran as administrator" I installed > it in a few other machines successfully, and some were running the .EXE > from a UNC and others were from a mapped drive, but I am uncertain which > was which at this point, but I thought it might be relevant. It looks like > 1722 is an RPC issue, so what I may do is copy the install file locally > and retry the install tomorrow. > > Dave >
