I don't know. Forgot to check when I was there.
From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Thursday, June 19, 2014 9:14 AM To: [email protected] Subject: Re: [NTSysADM] Possible Citrix issue or something else?? What version of the Citrix Receiver or plugin is installed on the client end? Despatched via Blackberry. Mock if you will, but it gets my email without a fuss. _____ From: "Art DeKneef" <[email protected] <mailto:[email protected]> > Sender: [email protected] <mailto:[email protected]> Date: Thu, 19 Jun 2014 09:02:01 -0700 To: <[email protected] <mailto:[email protected]> > ReplyTo: [email protected] <mailto:[email protected]> Subject: [NTSysADM] Possible Citrix issue or something else?? I have a client that is having sporadic issues with a LOB program that is hosted by the vendor on Citrix. While using the program the program appears to lock up and then an error message window appears indicating the program generated an error and when you click OK the program is closed. She then has to log on again all over. The interesting thing is she can log on and do the same steps and it will kick her out again or it will be fine for a while and then kick her out. No pattern so far. She called Friday and said it was kicking her out every 5 minutes and wanted me to look at it. I arrive there about 30 minutes later and of course during the next hour nothing happens. I had her go to a different computer and see if it worked there and it did. But she was only on the computer for about 10 minutes so I doubt that this was a valid test. She showed me a screen capture of the error message which showed the program being DesignManagerPro.exe. Looking through the error message and it indicated the affected module was craxdrt.dll. This is a Crystal Reports file and was dated from 2002. I renamed the folder thinking it might be using the local copy of the file and being so old might be causing problems. When she ran the program again she thought it was working faster. For the rest of Friday and all of Tuesday the program worked fine. Yep, Wednesday it started acting up again. Computer is Windows 7 SP1 32-bit up to date with patches as are the rest of the programs on the computer. The computer runs fine with no issues other than when running the LOB program via Citrix. I have no idea what version of Citrix they are using. Is there a way I can see this? So far the company tech support group said it was Internet issues and that everything on their side was fine. I don't buy that 100% but I have nothing else to go on right now. So, does anyone have any ideas I can try and figure out was is going wrong? Thanks. Art DeKneef Avanti Computers Mesa, AZ 480-649-4430 Office
