Short update to this.
Client is running Citrix Receiver v.14.1.0.0 according to Control Panel/Programs. Was there for over 2 hours and the error never occurred. Talked with tech support and discussed further and they are going to try and duplicate the issue on their side. I still think it is a Crystal Reports incompatibility somewhere when the client generates purchase orders or invoices. From: Art DeKneef [mailto:[email protected]] Sent: Thursday, June 19, 2014 10:00 AM To: '[email protected]' Subject: RE: [NTSysADM] Possible Citrix issue or something else?? I will be back there tomorrow to look at this some more. Answers inline. From: [email protected] <mailto:[email protected]> [mailto:[email protected]] On Behalf Of James Rankin Sent: Thursday, June 19, 2014 9:22 AM To: [email protected] <mailto:[email protected]> Subject: Re: [NTSysADM] Possible Citrix issue or something else?? Really the people at the other end should really tell you what flavour of Citrix they're using. So far they haven’t been very forthcoming about what version of Citrix is in use. According to the tech support people her version is “current”. That’s why I was asking if there was a way for me to determine the version. There is an icon on her desktop that starts the whole process. I’ll look closer tomorrow and try to identify what version. Also plan on talking to them on the phone while I am there to see what they to say. Anything older than XenApp 5 (MPS 4, MPS 4. Metaframe Xp, Metaframe 1.8, etc) and they're waaayyyy out of date (and support). Even XenApp 5 for Windows Server 2003 is a bit old. XenApp 6, 6.5, 7.5 or XenDesktop 7.1 are the latest versions I'd expect to see. Also is the application locally installed to their Citrix servers, packaged in App-V, packaged in Citrix Streaming Profiler, or any other installation method? All of these could be factors in the application's (mis)behaviour. The fact that they aren't willing to share leads me to believe they may be out-of-date, delivering the app in a bizarre way, or both. No idea. Just an icon on the desktop that opens to Citrix. Unfortunately I don’t remember what the shortcut points to. I'd make sure that the client your client uses to connect is up-to-date if possible - see what version is installed. Citrix website should show you what version is the latest for the client (now called Citrix Receiver, but there's Online Plug-In, PNAgent and various old names that also refer to the Citrix client). Just be careful if you upgrade it and then you can't connect to the app any more - System Restore will be your friend here. is the user authenticating via a Citrix Access Gateway or such like? If so, I'd also recommend that the app provider spill the beans on what version of Access Gateway/Web Interface/Storefront they're using. The latest Access Gateway should be Netscalers, and the WI/SF interface will also play a part in app delivery. Is there a way I can determine this or will I have to ask the vendor? All else failing, you can maybe enable some client-side logging and see what's happening - but I'd expect the app hoster to come clean about what versions they have, if nothing else than to allow you to see if your own setup is compatible. I ran Process Monitor when there last time trying to see what it would capture but everything looked good because the app didn’t crash. And the event log showed the same error as mentioned earlier. Not too much to go on so far. Thanks for all the ideas. Cheers, JR On 19 June 2014 17:02, Art DeKneef <[email protected] <mailto:[email protected]> > wrote: I have a client that is having sporadic issues with a LOB program that is hosted by the vendor on Citrix. While using the program the program appears to lock up and then an error message window appears indicating the program generated an error and when you click OK the program is closed. She then has to log on again all over. The interesting thing is she can log on and do the same steps and it will kick her out again or it will be fine for a while and then kick her out. No pattern so far. She called Friday and said it was kicking her out every 5 minutes and wanted me to look at it. I arrive there about 30 minutes later and of course during the next hour nothing happens. I had her go to a different computer and see if it worked there and it did. But she was only on the computer for about 10 minutes so I doubt that this was a valid test. She showed me a screen capture of the error message which showed the program being DesignManagerPro.exe. Looking through the error message and it indicated the affected module was craxdrt.dll. This is a Crystal Reports file and was dated from 2002. I renamed the folder thinking it might be using the local copy of the file and being so old might be causing problems. When she ran the program again she thought it was working faster. For the rest of Friday and all of Tuesday the program worked fine. Yep, Wednesday it started acting up again. Computer is Windows 7 SP1 32-bit up to date with patches as are the rest of the programs on the computer. The computer runs fine with no issues other than when running the LOB program via Citrix. I have no idea what version of Citrix they are using. Is there a way I can see this? So far the company tech support group said it was Internet issues and that everything on their side was fine. I don’t buy that 100% but I have nothing else to go on right now. So, does anyone have any ideas I can try and figure out was is going wrong? Thanks. Art DeKneef Avanti Computers Mesa, AZ 480-649-4430 <tel:480-649-4430> Office -- James Rankin --------------------- RCL - Senior Technical Consultant (ACA, CCA, MCTS) | The Virtualization Practice Analyst - Desktop Virtualization http://appsensebigot.blogspot.co.uk
