I am not familiar with Citrix remoting to a cloud server so I may be missing
something here.

 

Client still having intermittent connection loss issues. Happens
sporadically throughout the day but only when trying to print a PO or an
invoice does the program pop up an error message and then closes.. The
support tech is blaming it on the clients internet connection because of his
interpretation of running a tracert command from the client in Phoenix, AZ
to their server in Fairport, NY. Cloud.designmanager.com

 

Based on my tracert the connection within Cox's network is fine, increases
when handed off to Level 3, Windstream and finally Paetec Communications. 

 

My question is to those that are using a program hosted on a remote Citrix
server. What happens if you lose the connection? Does the program crash,
freeze or try to reconnect?

 

I know things on the Internet are outside of our control but I was expecting
better abilities of the host server to handle intermittent connection issues
if that's the case.

 

Thanks.

 

Art DeKneef

Avanti Computers

Mesa, AZ

480-649-4430 Office

480-529-4430 Mobile

 


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