The program is a LOB that is run from their Citrix server. The only thing local is the icon that connects to the Citrix server.
When it works, the printing is relatively quick and doesn't hesitate. When it seems to hesitate an error message appears. Click OK and the program is closed and she has to logon again. Printer driver is the latest and according to the tech she is using the latest Citrix software. Art DeKneef Avanti Computers Mesa, AZ 480-649-4430 Office 480-529-4430 Mobile From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Tuesday, July 15, 2014 2:56 PM To: [email protected] Subject: Re: [NTSysADM] More remote Citrix connection help needed Dependent on Citrix policy settings like Session Reliability and Keep-Alives, a dropped connection should stall the session firstly before it completely fails. Having said that, non-TS-aware applications may exhibit certain crashing behaviour in this situation. Is your app OK to run on TS? Process Monitor may help, particularly if you can recreate the issue. You didn't mention the Citrix version. Updating print drivers and installing Citrix hotfixes/rollups may be a starting point. Despatched via Blackberry. Mock if you will, but it gets my email without a fuss. _____ From: J- P <[email protected] <mailto:[email protected]> > Sender: [email protected] <mailto:[email protected]> Date: Tue, 15 Jul 2014 17:49:14 -0400 To: [email protected] <mailto:[email protected]%[email protected]> <[email protected]> ReplyTo: [email protected] <mailto:[email protected]> Subject: RE: [NTSysADM] More remote Citrix connection help needed I can say for sure that the program should NOT crash, i have users in East & West Africa as well as South and Central America connecting to uour citrix server , and a connection drop just attempts to reconnect. One thing you said that caught my attention was the printing, I had an issue that would freeze when trying to print- I have to look back at my notes to dig it up, it was printer / driver issue , can you possible run procmon or procexplorer and ask them to try to print? _____ From: [email protected] <mailto:[email protected]> To: [email protected] <mailto:[email protected]> Subject: [NTSysADM] More remote Citrix connection help needed Date: Tue, 15 Jul 2014 14:36:30 -0700 I am not familiar with Citrix remoting to a cloud server so I may be missing something here. Client still having intermittent connection loss issues. Happens sporadically throughout the day but only when trying to print a PO or an invoice does the program pop up an error message and then closes.. The support tech is blaming it on the clients internet connection because of his interpretation of running a tracert command from the client in Phoenix, AZ to their server in Fairport, NY. Cloud.designmanager.com Based on my tracert the connection within Cox's network is fine, increases when handed off to Level 3, Windstream and finally Paetec Communications. My question is to those that are using a program hosted on a remote Citrix server. What happens if you lose the connection? Does the program crash, freeze or try to reconnect? I know things on the Internet are outside of our control but I was expecting better abilities of the host server to handle intermittent connection issues if that's the case. Thanks. Art DeKneef Avanti Computers Mesa, AZ 480-649-4430 Office 480-529-4430 Mobile
