I'll look into this. The funny thing is the error only appears when she prints a PO or invoice. So far printing anything else is fine within Citrix. The printer she prints to is a HP Officejet Pro 8600.
Art DeKneef Avanti Computers Mesa, AZ 480-649-4430 Office 480-529-4430 Mobile From: [email protected] [mailto:[email protected]] On Behalf Of J- P Sent: Tuesday, July 15, 2014 5:07 PM To: [email protected] Subject: RE: [NTSysADM] More remote Citrix connection help needed I don't know if this will help, I found my old case notes but that issue was caused becuase the app had been hard coded to print to a specific printer, So when they tried to print msiexec would kick off and try to install the hp driver and thats would lock it up. See this article or just search msiexec cpu hp <https://login.live.com/login.srf?wa=wsignin1.0&wtrealm=social.technet.micro soft.com&wreply=https%3a%2f%2fsocial.technet.microsoft.com%2fForums%2fwindow sserver%2fen-US%2fc16e01d6-4b64-4dad-ba8f-479c9fea85c0%3fstoAI%3d10&wp=MBI_F ED_SSL&wlcxt=microsoft%24microsoft%24microsoft> https://login.live.com/login.srf?wa=wsignin1.0&wtrealm=social.technet.micros oft.com&wreply=https%3a%2f%2fsocial.technet.microsoft.com%2fForums%2fwindows server%2fen-US%2fc16e01d6-4b64-4dad-ba8f-479c9fea85c0%3fstoAI%3d10&wp=MBI_FE D_SSL&wlcxt=microsoft%24microsoft%24microsoft _____ From: <mailto:[email protected]> [email protected] To: <mailto:[email protected]> [email protected] Subject: RE: [NTSysADM] More remote Citrix connection help needed Date: Tue, 15 Jul 2014 23:34:23 +0000 I will have very limited availability the next few days but I will help if I can. Like James said we need to know the version. If you can, run my documentation script if this is XenApp 5/6/6.5 and it will tell you what Citrix and MS hotfixes they _may_ be missing. Google CTX129229 for the complete list. There are a LOT of MS updates and hotfixes need to fix stability issues with RDP, TCP and various other intrinsic parts of RDS that obviously Citrix can't fix. If this is XenApp 6/6.5 make sure they are on the latest Hotfix Rollup Package which for 6.5 is HRP4. Citrix is always fixing printing issues in their software (actually not issues in THEIR software but handling all the weird crap you get with printers and their drivers). There are a ton of updates for XenApp 6 and 6.5. If there is one you think you need and it is blocked for you, I might just know someone who can get it for you. :) Thanks Webster From: <mailto:[email protected]> [email protected] [ <mailto:[email protected]> mailto:[email protected]] On Behalf Of Art DeKneef Sent: Tuesday, July 15, 2014 6:19 PM To: <mailto:[email protected]> [email protected] Subject: RE: [NTSysADM] More remote Citrix connection help needed I don't remember what they are using. My notes are back at the client site. According to the tech support guy there are no corrupt printers, they have updated the machine (I'm guessing they mean the client's virtual server) and the Citrix connection software. I don't have direct access to the server. I'm going by what he tells us via email. Art DeKneef Avanti Computers Mesa, AZ 480-649-4430 Office 480-529-4430 Mobile From: <mailto:[email protected]> [email protected] [ <mailto:[email protected]> mailto:[email protected]] On Behalf Of <mailto:[email protected]> [email protected] Sent: Tuesday, July 15, 2014 3:29 PM To: <mailto:[email protected]> [email protected] Subject: Re: [NTSysADM] More remote Citrix connection help needed What version? XenApp 6.5 or 7.5? Or XenDesktop 7.1 App Edition? There may be a lot of hotfixes or rollups they are missing....they aren't delivered automatically like MS updates or those for other software. Despatched via Blackberry. Mock if you will, but it gets my email without a fuss. _____ From: "Art DeKneef" < <mailto:[email protected]> [email protected]> Sender: <mailto:[email protected]> [email protected] Date: Tue, 15 Jul 2014 15:25:45 -0700 To: < <mailto:[email protected]> [email protected]> ReplyTo: <mailto:[email protected]> [email protected] Subject: RE: [NTSysADM] More remote Citrix connection help needed The program is a LOB that is run from their Citrix server. The only thing local is the icon that connects to the Citrix server. When it works, the printing is relatively quick and doesn't hesitate. When it seems to hesitate an error message appears. Click OK and the program is closed and she has to logon again. Printer driver is the latest and according to the tech she is using the latest Citrix software. Art DeKneef Avanti Computers Mesa, AZ 480-649-4430 Office 480-529-4430 Mobile From: <mailto:[email protected]> [email protected] [ <mailto:[email protected]> mailto:[email protected]] On Behalf Of <mailto:[email protected]> [email protected] Sent: Tuesday, July 15, 2014 2:56 PM To: <mailto:[email protected]> [email protected] Subject: Re: [NTSysADM] More remote Citrix connection help needed Dependent on Citrix policy settings like Session Reliability and Keep-Alives, a dropped connection should stall the session firstly before it completely fails. Having said that, non-TS-aware applications may exhibit certain crashing behaviour in this situation. Is your app OK to run on TS? Process Monitor may help, particularly if you can recreate the issue. You didn't mention the Citrix version. Updating print drivers and installing Citrix hotfixes/rollups may be a starting point. Despatched via Blackberry. Mock if you will, but it gets my email without a fuss. _____ From: J- P < <mailto:[email protected]> [email protected]> Sender: <mailto:[email protected]> [email protected] Date: Tue, 15 Jul 2014 17:49:14 -0400 To: <mailto:[email protected]%[email protected]> [email protected]<[email protected]> ReplyTo: <mailto:[email protected]> [email protected] Subject: RE: [NTSysADM] More remote Citrix connection help needed I can say for sure that the program should NOT crash, i have users in East & West Africa as well as South and Central America connecting to uour citrix server , and a connection drop just attempts to reconnect. One thing you said that caught my attention was the printing, I had an issue that would freeze when trying to print- I have to look back at my notes to dig it up, it was printer / driver issue , can you possible run procmon or procexplorer and ask them to try to print? _____ From: <mailto:[email protected]> [email protected] To: <mailto:[email protected]> [email protected] Subject: [NTSysADM] More remote Citrix connection help needed Date: Tue, 15 Jul 2014 14:36:30 -0700 I am not familiar with Citrix remoting to a cloud server so I may be missing something here. Client still having intermittent connection loss issues. Happens sporadically throughout the day but only when trying to print a PO or an invoice does the program pop up an error message and then closes.. The support tech is blaming it on the clients internet connection because of his interpretation of running a tracert command from the client in Phoenix, AZ to their server in Fairport, NY. Cloud.designmanager.com Based on my tracert the connection within Cox's network is fine, increases when handed off to Level 3, Windstream and finally Paetec Communications. My question is to those that are using a program hosted on a remote Citrix server. What happens if you lose the connection? Does the program crash, freeze or try to reconnect? I know things on the Internet are outside of our control but I was expecting better abilities of the host server to handle intermittent connection issues if that's the case. Thanks. Art DeKneef Avanti Computers Mesa, AZ 480-649-4430 Office 480-529-4430 Mobile
