We are defining a new change management process at %dayjob%. The current consensus is to do it all via email, which for reason's I can't fully explain gives me fits. I've been asked why not email and I can't come up with anything more useful than "new engineer starts and has no way to review previous changes". Kind of a weak argument.
%dayjob% is a smallish company (~250 employees) that does have to worry about HIPAA but currently shows no interest in following ITIL guidelines. What do you guys use and if not email, why not? Dave Lum \\ I.T. Garage <mailto:[email protected]> [email protected] \\ 503.267.9764 (voice/text) <http://www.theitgarage.com> www.theitgarage.com
