We use Salesforce for ticketing which has a change control process within it. I'm guessing budget is limited. Perhaps a PF?
> On Oct 28, 2014, at 10:11, "Dave Lum" <[email protected]> wrote: > > We are defining a new change management process at %dayjob%. The current > consensus is to do it all via email, which for reason’s I can’t fully explain > gives me fits. I’ve been asked why not email and I can’t come up with > anything more useful than “new engineer starts and has no way to review > previous changes”. Kind of a weak argument… > > %dayjob% is a smallish company (~250 employees) that does have to worry about > HIPAA but currently shows no interest in following ITIL guidelines. > > What do you guys use and if not email, why not? > > Dave Lum \\ I.T. Garage > [email protected] \\ 503.267.9764 (voice/text) > www.theitgarage.com > >
