A customer comes in with a brand new laptop and can not access our home banking 
site.
It just shows up in IE, Mozilla, chrome as a broken link.
All three.
When typing it directory we can access the site.
New laptop is Window 8.1 HP 15.
He wiped it a loaded 8.1 himself and all his own apps.


My question is what would cause all three browsers to show broken links but the 
laptop still be able to access the site when going directly?

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