Yea. My guess so far is that its not actually getting the contact info from iCloud (which has all the info as you claim), but is instead showing info from another sync'd (and not updated) source. I usually find these kinds of issues with Mac users who are trying to cross-sync multiple accounts/services, but I think this scenario would also be applicable on a PC.
>From my own experiences for when it comes to things like this, dont make any assumptions on what the user is telling you. Verify their account/sync settings, what is the default account, etc. Look at the actual data in those contacts for each service, and verify/show the user what is happening. -- Espi On Wed, Mar 11, 2015 at 7:55 PM, J- P <[email protected]> wrote: > on the pc? i will check and post back tomorrow, thanks > > > Jean-Paul Natola > > > > ------------------------------ > From: [email protected] > Date: Wed, 11 Mar 2015 19:43:44 -0700 > Subject: Re: [NTSysADM] OT: icloud with outlook IMAP > To: [email protected] > > Is iCloud the only service that is configured for sync, or are there > others (Gmail, etc) ? I have seen similar behavior when multiple services > have been configured for sync. > > -- > Espi > > > On Wed, Mar 11, 2015 at 4:38 PM, J- P <[email protected]> wrote: > > Hi all, > > is anyone using icloud with outlook / IMAP, (Non EXCHANGE), for sycning > contacts? > I have a client that has several (5) imap accounts with outlook 2013 on > win7. > > Here's the issue, when he opens a message in outlook and double clicks > the the address, SOME, NOT ALL, will show only the email address , and not > show the rest of the details (phone, first name/last name, etc..) , but in > his icloud account all the data does show (First name, last name, telephone > #, address, company etc..) > > Anyone have an pointers or suggestions? > > tia > > > >
