Crappy consumer warranty... Dell isn't any different here than other vendors in the consumer space.
On Wed, May 3, 2017 at 7:48 PM, J- P <[email protected]> wrote: > So it turns out they can not send a box, just the label > > > > > ------------------------------ > *From:* J- P <[email protected]> > *Sent:* Wednesday, May 3, 2017 7:33 PM > *To:* NT > *Subject:* dell rant > > > So one of my friends asks me to check the laptop,, turns out the hard > drive is bad I see its under warranty , I call dell explain the situation > and they send we'll send you the drive so you can replace it- I said, no > its under warranty send a box so she can send it back, they said "but since > you are technically savvy can you do it" I said NO, she paid for your > product with your warranty thus you are responsible, > > and they said but you are able to do this, I replied THATS NOT THE POINT, > if I do a repair for a client and something goes wrong I don't tell then > "I'll send you the part, you replace it" I did the work, they paid for it > hence its MY RESPONSIBILITY not the clients. > > > what nerve , I mean REALLY? > > > > finally after 15 minutes of arguing they agreed to send the box- > > > > Jean-Paul Natola > >
