Service Start date (GMT time zone) End date (GMT time zone) Mail-in Service June 02, 2016 June 02, 2017
Jean-Paul Natola ________________________________ From: [email protected] <[email protected]> on behalf of Jonathan Link <[email protected]> Sent: Wednesday, May 3, 2017 8:34 PM To: [email protected] Subject: Re: [NTSysADM] Re: dell rant- part two Crappy consumer warranty... Dell isn't any different here than other vendors in the consumer space. On Wed, May 3, 2017 at 7:48 PM, J- P <[email protected]<mailto:[email protected]>> wrote: So it turns out they can not send a box, just the label ________________________________ From: J- P <[email protected]<mailto:[email protected]>> Sent: Wednesday, May 3, 2017 7:33 PM To: NT Subject: dell rant So one of my friends asks me to check the laptop,, turns out the hard drive is bad I see its under warranty , I call dell explain the situation and they send we'll send you the drive so you can replace it- I said, no its under warranty send a box so she can send it back, they said "but since you are technically savvy can you do it" I said NO, she paid for your product with your warranty thus you are responsible, and they said but you are able to do this, I replied THATS NOT THE POINT, if I do a repair for a client and something goes wrong I don't tell then "I'll send you the part, you replace it" I did the work, they paid for it hence its MY RESPONSIBILITY not the clients. what nerve , I mean REALLY? finally after 15 minutes of arguing they agreed to send the box- Jean-Paul Natola
