Custom apps are trained by the people who write them.
As for the rest, I leave that up to the group that bought the program.
If it is a financial app, it is up to the finance group to train its
users.
PERSONALLY, I don't really believe it is IT's job to teach people to use
programs. We are here to help with the technical issues, but not
necessarily user training. If a user is stuck on a certain thing, I will
do what I can to help, but I cant learn every program out there just to
hold someone's hand.
-----Original Message-----
From: John Brozycki [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, September 25, 2001 6:23 AM
To: NT System Admin Issues
Subject: OT: Internal training
Sorry for the Off-Topic, but I think it has some relevance to what many
of
us do.
How do you handle internal employee training, especially for custom
developed apps or non-mainstream software where you can't easily buy a
book, video, or CBT?
Does anyone develop their own training? Do you administer it by way of
a
classroom environment, custom made or purchased Computer Based Training,
combination of the two, or something different? Is this work done
internally or contracted out?
If you do develop your own training materials what development tools do
you
use (ie: a tool like Macromedia Authorware or Visual Basic) and how do
you
deliver it (ie: CD-ROM, Intranet, classroom.) Are there any pitfalls
you've stumbled upon in developing your own training materials (ie:
cost,
time, continuity between authors?) Do you include basic Windows
literacy,
computer security, and/or company policies in this training?
Thanks for any information.
Regards,
John Brozycki
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