yeahhhh hooooo Martin well put!!!!! can't even begin to tell you how many
times I've said it. here
it's preaching to the choir. we should post it on all of our doors!
Matt
----- Original Message -----
From: "Martin Blackstone" <[EMAIL PROTECTED]>
To: "NT System Admin Issues" <[EMAIL PROTECTED]>
Sent: Tuesday, September 25, 2001 7:08 AM
Subject: RE: Internal training
> Custom apps are trained by the people who write them.
> As for the rest, I leave that up to the group that bought the program.
> If it is a financial app, it is up to the finance group to train its
> users.
>
> PERSONALLY, I don't really believe it is IT's job to teach people to use
> programs. We are here to help with the technical issues, but not
> necessarily user training. If a user is stuck on a certain thing, I will
> do what I can to help, but I cant learn every program out there just to
> hold someone's hand.
>
> -----Original Message-----
> From: John Brozycki [mailto:[EMAIL PROTECTED]]
> Sent: Tuesday, September 25, 2001 6:23 AM
> To: NT System Admin Issues
> Subject: OT: Internal training
>
>
> Sorry for the Off-Topic, but I think it has some relevance to what many
> of
> us do.
>
> How do you handle internal employee training, especially for custom
> developed apps or non-mainstream software where you can't easily buy a
> book, video, or CBT?
>
> Does anyone develop their own training? Do you administer it by way of
> a
> classroom environment, custom made or purchased Computer Based Training,
>
> combination of the two, or something different? Is this work done
> internally or contracted out?
>
> If you do develop your own training materials what development tools do
> you
> use (ie: a tool like Macromedia Authorware or Visual Basic) and how do
> you
> deliver it (ie: CD-ROM, Intranet, classroom.) Are there any pitfalls
> you've stumbled upon in developing your own training materials (ie:
> cost,
> time, continuity between authors?) Do you include basic Windows
> literacy,
> computer security, and/or company policies in this training?
>
> Thanks for any information.
>
> Regards,
> John Brozycki
>
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