We have run into where consulting firms will upgrade the older versions with the management software of their PC, but the client does not have the rights to that specific download. The newer X versions running version 9 and above are serial number specific so they removed that issue.
From: Steve Burkett [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 08, 2008 6:01 AM To: NT System Admin Issues Subject: RE: watchguard support You're using an old version of the Watchguard System Manager on your workstation. You need to upgrade your software on your PC to whatever level the Firebox has loaded on it. Whenever the software on the PC and the firmware on the Firebox differs, it'll force you to 'upgrade' the firmware. If it's one of the new Firebox X's, you should be able to tell the firmware level via the LCD display on the front. If it's one of the old Firebox III's, you should still be able to connect to it using the Firebox System Manager software (as opposed to the Policy Manager) and checking the Status Report tab. Or if you have the VPN Manager server software, you could tell from that. The software can be obtained by logging in to the Watchguard Live Security site, latest versions are 9.1.2 for the Firebox X's, or 7.5 for the older Firebox III's. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 08, 2008 6:37 AM To: [EMAIL PROTECTED]; NT System Admin Issues; Steve Burkett Subject: watchguard support So I have a watchguard that needs some support (maybe the list can help James??) I have an account logon. I goto use it it lets me on, great, I click on Knowledge base and it tells me I must have an active or expired product registered. I goto register product and my product is already listed there. I try again as a test and it gives me an error. I go back to KB and I don't have a product that's registered for the kb. Anyhow, 2 days later same thing I thought maybe their site was down. Now the issue, I have access to a Watchguard device using the mgmt app. I can r/w the profile. When I goto write the profile it tells me that the file has to be updated (but it means downgraded) because the software doesn't match the device firmware. If I let it go, it downgrades my firmware, breaks all vpn traffic and deconfigures it and tells me the downgrade and changes were successful (real nice) Im able to put the files back, but all Im trying to do is open a port. Apparently the version was updated by the previous consulting firm and since I reloaded from the cd Im not able to make any changes because the app doesn't match up. Im sure its an easy fix for someone who regularly manages Watchguards. Thanks in advance for reading my rant J BTW!!! The newsweek editor at CES 2008 today said that the HD format war is all but over and Blueray won. Apparently Paramount inked a blue ray deal. Then he goes to mention how he was at some big dinner for Blue Ray and everyone was all excited because they won the format war. Im not a videophile by any sense but did I miss something? === CONFIDENTIALITY AND DISCLAIMER NOTICE This e-mail is intended only for the addressees named in it. The contents should not be disclosed to any other person nor copies taken. Any views or opinions presented are solely those of the sender and do not necessarily represent those of Stemcor unless otherwise specifically stated. Stemcor does not accept legal responsibility for the contents of this message nor responsibility for any change made to it after it was sent by the original sender. You are advised to carry out a virus check before opening any attachment as Stemcor does not accept liability for any damage sustained as a result of any software viruses. You should be aware that Stemcor reserves the right to read incoming and outgoing emails. === ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
