Yah that's the thing everytime I click on any of the support options I get that Im not logged in. I goto profile and Im logged in. I click the log in link and I put my user/pass and it lets me in and then immediate a click on KB, Downloads or anything will take me to the same ' must have a valid product' area.
It doesn't have a led on front so its one of the older ones apparently. I can get into any of the applications so I suppose I will be able to get the firmware revision and then I should be able to get support sometime and have them allow me to get the software version required. Looks like this CD is pretty old. Under About Watchguard Software it says Product Version: 6.1.B1208. I don't see where I get the status report. I went in and created a handful of reports, I clicked on help and about and configuration. Theres no web interface on these devices right? J From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 08, 2008 9:50 AM To: NT System Admin Issues Subject: Re: watchguard support Right. The correct course of action here would be to download the newest software from the website (and if you can't get to the Software / Downloads section I am sure you could con someone here into grabbing it for you), and install that on any box you are using to manage the firewalls. Once installed you will open it up, connect to the device, go to Policy Manager, make your changes, and let it update your boxes. "James Kerr" <[EMAIL PROTECTED]> 01/08/2008 09:34 AM Please respond to "NT System Admin Issues" <[email protected]> To "NT System Admin Issues" <[email protected]> cc Subject Re: watchguard support Instead of going to the knowledgebase can you download the latest software? ----- Original Message ----- From: Benjamin Zachary <mailto:[EMAIL PROTECTED]> To: NT System <mailto:[email protected]> Admin Issues Sent: Tuesday, January 08, 2008 12:37 AM Subject: watchguard support So I have a watchguard that needs some support (maybe the list can help James??) I have an account logon. I goto use it it lets me on, great, I click on Knowledge base and it tells me I must have an active or expired product registered. I goto register product and my product is already listed there. I try again as a test and it gives me an error. I go back to KB and I don't have a product that's registered for the kb. Anyhow, 2 days later same thing I thought maybe their site was down. Now the issue, I have access to a Watchguard device using the mgmt app. I can r/w the profile. When I goto write the profile it tells me that the file has to be updated (but it means downgraded) because the software doesn't match the device firmware. If I let it go, it downgrades my firmware, breaks all vpn traffic and deconfigures it and tells me the downgrade and changes were successful (real nice) Im able to put the files back, but all Im trying to do is open a port. Apparently the version was updated by the previous consulting firm and since I reloaded from the cd Im not able to make any changes because the app doesn't match up. Im sure its an easy fix for someone who regularly manages Watchguards. Thanks in advance for reading my rant J BTW!!! The newsweek editor at CES 2008 today said that the HD format war is all but over and Blueray won. Apparently Paramount inked a blue ray deal. Then he goes to mention how he was at some big dinner for Blue Ray and everyone was all excited because they won the format war. Im not a videophile by any sense but did I miss something? ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
