Is she accidently hitting any keys that would make it go back to the top of
the page (i.e. word document.) I'd check for PEBKC before re-imaging. 

-----

I feel your pain, if only duct tape was truly good for everything.

Chris

-----Original Message-----
From: Andy Ognenoff [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, January 08, 2008 13:17 hrs
To: NT System Admin Issues
Subject: Weird Scrolling Issue

I have a user with a very strange issue and my Google-fu is failing me.

She has a ThinkPad T60 running WinXP Pro SP2, fully patched. Periodically,
at least once a week, the scroll bars will stop functioning properly in any
window she has open.  Using the mouse scroll wheel, clicking the down arrow
on the scroll bar, or using the keyboard arrows all results in the same
thing - it starts to scroll then jumps to the top or beginning of whatever
she's in.

It happens in documents, file dialog boxes, web pages, you name it.
Rebooting clears the issue for a while. Anyone seen anything like this or
have any ideas?  I'm leaning towards a reimage...

------------------
Unrelated, on my home machine, the CPU heatsink retention clip spontaneously
snapped yesterday while I was at work and I came home to a heatsink and fan
hanging off my mobo by a power wire and a damaged CPU/socket. I just needed
to tell someone who would understand my pain... :(

 - Andy O.


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