OCS-NG plus GLPI - find it on sourceforge. On Jan 18, 2008 6:54 AM, Oliver Marshall <[EMAIL PROTECTED]> wrote: > > > > > > Lo chaps, > > Wondering if the collective knowledge could recommend something for me. I'm > after a package to help manage all the data we have about clients here. We > were looking at AdventNet ServiceDesk Plus, which sounds right on paper but > doesn't really work. Basically we need to manage support tickets (ie > helpdesk stuff), HOWEVER the crunch is that we need to also include asset > management and be able to associate an asset with a companys record, so that > we can see assets belonging to companies. We also have to be able to add a > lot of custom fields across the board. > > AdventNet Service Desk Plus does all this, but doesn't let you associate the > data with a company record, as it's aimed at an IT Dept rather than an IT > company servicing multiple clients. > > Any suggestions ? > > I'm thinking about going as far as to have something written for us but I > can't really believe that there isn't an off the shelf solution. > > > > Olly > > > > > > > > > >
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