Yeah, HR did research and they came up with the name Information Services Technical Support Assistant. I really don't think that title matches the job description. Support assistant to me sounds more clerical in nature and based on a few minutes of research by myself it seems that I'm correct.
On Thu, Jan 19, 2012 at 4:29 PM, Don Ely <[email protected]> wrote: > Did %dayjob% go out and do a salary survey on their particular position > name? They might want to see if it exists... > > > On Thu, Jan 19, 2012 at 12:53 PM, James Kerr <[email protected]> wrote: > >> >> >> I would call it something like "network support specialist" but that's >> just me. Instead *%dayjob%* came up with a name for the position which >> may actually make it harder for me to find someone to fill it. >> >> James >> >> >> >> *JOB SUMMARY* >> >> The IS Technical Support Assistant is responsible for maintaining, >> analyzing, troubleshooting and repairing local area network (LAN) and >> telecommunications equipment and software. Documents, maintains upgrades or >> replaces network hardware and software systems. Assists manager to ensure >> the optimal operation and performance of all network computers and >> associated hardware. >> JOB RESPONSIBILITIES >> >> Provides technical assistance to internal customers at all company sites. >> >> Installs software (operating systems, custom software, office >> productivity software) according to company standards and procedures. >> >> Monitors the company IT help desk and provides primary (level one) >> support and technical issue resolution to all end users. >> >> Changes backup tapes daily for company servers and checks to make sure >> backup jobs were successful. >> >> Deploys workstations to end users, upgrades computers by adding more >> memory, faster processors and updating software when necessary. >> >> Maintains, replaces and repairs computer hardware, network hardware and >> assists Information Services Manager with servers. >> >> Sets up user accounts for new employees, makes changes to user accounts >> as needed in active directory and agency applications. >> >> Assists Information Services Manager with creation and changes mailboxes >> in Microsoft Exchange. >> >> Assists Information Services Manager with the maintenance of antivirus >> software for all end user computers and servers. >> >> Creates, maintains and updates documentation of company websites. >> >> Documents and inventories network devices and configurations. >> >> Assists Information Services Manager with network and server >> administration. >> >> Assists Information Services Manager in the research, planning, >> implementation of potential software for possible future use. >> >> Ensures network connectivity to all equipment on the LAN and maintains >> maximum speed and connection as required. >> >> Registers and manages company Internet domain names. >> >> Assists IS Manager in maintaining Windows 7/Vista/XP workstations. >> >> Installs and tests data and phone cabling, troubleshoot and test cable >> connections. >> >> Assists Information Services Manager with minor installation and >> maintenance of the company telecommunications system and provides some >> support >> and technical issue resolution to end users. >> >> Generates and distributes monthly and various ad hoc reports as required. >> JOB SPECIFICATIONS >> >> *Education: * >> >> High school diploma required. >> >> *Training and Experience:* >> >> At least three years of IT experience required. IT trainings are >> preferred. >> >> *Licenses and Certifications:* >> >> A + and Network+ Certification preferred. >> >> *Job Knowledge and Skills:* >> >> Experience with PC implementation and trouble-shooting. Experience with >> Windows networking. Good understanding of PC operating systems and MS >> Office applications. Some Windows Server administration. Good >> communication, problem solving and organizational skills are required to >> interact with employees, multitask efficiently and resolve daily problems >> in a timely manner. Ability to work with multicultural and diverse >> population is required. Flexible schedule is necessary. >> >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to [email protected] >> with the body: unsubscribe ntsysadmin >> > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
