Xerox when going direct are brilliant. Through a 3rd party they are dire.

We are currently in the honeymoon period with Danwood and they seem very 
responsive.

From: Paul Hutchings [mailto:[email protected]]
Sent: 09 February 2012 16:40
To: NT System Admin Issues
Subject: Printer/Copier/MFP Contract Renewal

Our contract is up for renewal soon.

We have an assortment of printers from small workgroup through to departmental 
used for everything from scanning/printing/emailing documents through to (very) 
light repro work in one case.

Right now I'll keep it a very broad question - who have you had good and bad 
experiences with?

We're interested in what I expect are the usual things, click count costs, 
service levels, is colour usage tiered on coverage or flat fee per page etc.

Given the side of the pond I'm on I'd like to stick to the technology and the 
manufacturers rather than resellers, but of course if anyone from the UK is 
lurking I'd be interested to know your experiences on the service side when 
something's broken.

Thanks,
Paul
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