+1 on the shield comment.
I caught one in a bold faced lie about how they claim their systems can't be patched or that AV can't be applied to them except in batches after approval. When you show them what they have to comply with by HIPAA and where their solution fails to meet the mandate then things start to change when they know they aren't going to make a sale or going to get a hard time with their current implementations. Z Edward E. Ziots, CISSP, Security +, Network + Security Engineer Lifespan Organization [email protected] From: Steven Peck [mailto:[email protected]] Sent: Tuesday, July 17, 2012 3:50 PM To: NT System Admin Issues Subject: Re: FDA Approved remote access software So really, is it a local company policy, or an application vender policy or is it a REAL regulation/policy. Sometimes this type of stuff gets 'made up' or mistaken early on then becomes institutional lore which can be insanely hard to root out. We've had things where I work develop like that into 'unchanging fact' over time. On Tue, Jul 17, 2012 at 11:38 AM, Osborne, Richard <[email protected]> wrote: I've worked in health care for 12 years and have never heard of Axeda. Our vendors use RDP or some flavor of WebEx/GoToMyPC. It sounds like the vendor of the surgical equipment is saying they need to use Axeda. FDA approval is a shield many medical vendors hide behind to only support what they're used to. We have one who just decided to support XP SP3 a few months ago. From: Webster [mailto:[email protected]] Sent: Tuesday, July 17, 2012 12:44 PM To: NT System Admin Issues Subject: RE: FDA Approved remote access software My understanding is that since these medical devices contain patient data and that data is downloaded for the diag session, the software being used for the remote session and transfer must be FDA approved. Or it may be because the software is accessing and making changes to medical equipment that it needs to be FDA approved. All I know is that the end-users think the software is a royal PITA and would like to see if there is anything else out there. Thanks Carl Webster Consultant and Citrix Technology Professional http://www.CarlWebster.com <http://www.carlwebster.com/> From: Ziots, Edward [mailto:[email protected]] Subject: RE: FDA Approved remote access software Defintely have not seen that product in a medical setting. Mostly people are using some flavor of VNC or otherwise. Z From: Webster [mailto:[email protected]] Subject: FDA Approved remote access software Does anyone here in the medical world use the Axeda products to connect to customer's equipment and or databases (Machine-to-Machine FDA approved connections and transfers)? http://www.axeda.com/ Specifically any of these products: Axeda Builder Axeda Connector Axeda Deployment Axeda Desktop Server Axeda Discovery Agent One of the projects I am working on uses these products and they are very unreliable. The customer's support people who have to connect to medical equipment using this software say the software constantly locks up, crashes and drops connections. Obviously not a good thing when you are trying to do a remote diagnostic of very expensive surgical equipment and every minute lost could affect a patient's life. I am trying to locate other software of this type and I have never been exposed to this type of software. Searching on "machine to machine fda approved remote access software" returns lots of non-relevant hits. Not exactly sure what my search terms should be. If any of you use this type of software I would appreciate any info on other software of this type. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
