Does stopping the appsense services on the xenapp box resolve the issue? Sent from my Blackberry, which may be an antique but delivers email RELIABLY
-----Original Message----- From: Tony Patton <[email protected]> Date: Fri, 5 Apr 2013 16:23:47 To: NT System Admin Issues<[email protected]> Reply-To: "NT System Admin Issues" <[email protected]>Subject: Outlook 2007 on Citrix attachment issue Hi folks, We are using XenApp 6 and AppSense Environment Manager 8.2.206 on Server 2008R2 and have a weird issue with Outlook 2007. When users on a published desktop open an attachment then try to Save As, they get the following message: This operation has been cancelled due to restrictions in effect on this computer. [image: Inline images 1] When they click OK, they get directed to their home drive on the file server correctly (folder redirection is in place for My Documents). If they right-click the attachment in Outlook and choose Save As, there is no issue. The C: drive is locked down, hence the error message. We've tried setting the following registry key "HKCU\Software\Microsof t\Office\12.0\Outlook\Security\OutlookSecureTempFolder", and "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal" but still get the message. Any help with this issue would be greatly appreciated. Common sense would say to just use save as from Outlook, but you know how users are. TIA Tony ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
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