Thanks Ken. I've got the dumps ok, but the resulting analysis isn't proving anything useful. Whilst I am willing to post the results on the IIS forums, I've opened a PSS case as I was under some pressure to get this resolved.
Of course, it's not happening at the moment and probably never will whilst MS are on the phone, but I've got the dumps from when it was happening so hopefully they will accept those. Richard From: [email protected] [mailto:[email protected]] On Behalf Of Crawford, Scott Sent: 06 April 2013 14:40 To: NT System Admin Issues Subject: RE: Analysing process dumps Nice post. Sent from my Windows Phone ________________________________ From: Ken Schaefer Sent: 4/6/2013 3:11 AM To: NT System Admin Issues Subject: RE: Analysing process dumps If you want to use WinDBG, this is probably a good start: http://www.adopenstatic.com/cs/blogs/ken/archive/2009/06/30/24910.aspx Dump a list of threads and see which are the longest running Then dump the managed and unmanaged stacks for those threads. The problem then is that you need to know what you're looking at. You can post some here if you want or at forums.iis.net Cheers Ken From: Sobey, Richard A [mailto:[email protected]] Sent: Friday, 5 April 2013 9:37 PM To: NT System Admin Issues Subject: RE: Analysing process dumps Oh, wonderful, thanks. I tried windbg, but yes, the output is a bit mystifying and I'm not sure what I'm looking for. Thanks Ken Richard From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Ken Schaefer Sent: 05 April 2013 11:19 To: NT System Admin Issues Subject: RE: Analysing process dumps IIS Debug Diagnostics tool does a bunch of things for you automagically, and is geared towards w3wp.exe issues. Otherwise you can simply download the Windows Debugging Toolkit (the main tool you want is WinDBG), or use any user mode debugger (even Visual Studio.Net) if you want to try to root cause yourself However actually understanding what you are looking at requires some knowledge (plus some knowledge of how the tool works) Personally, I would use IISDebugDiag, and post the output to forums.iis.net - a bunch of MS PSS folk and MVPs hang out there, and if they can't help you within bounds of reason, they will direct you to PSS support if required. Cheers Ken From: Sobey, Richard A [mailto:[email protected]] Sent: Friday, 5 April 2013 7:19 PM To: NT System Admin Issues Subject: Analysing process dumps Hi all I'm troubleshooting a runaway process on one of my Exchange 2010 CAS boxes, the CPU is getting hammered and the w3wp.exe process is the culprit. I'm creating process dumps, as I saw suggested on a forum, but is there any tool that can usefully analyse the output without me opening a case with Microsoft PSS? Many thanks Richard ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
